HOA Portfolio Manager

Company Overview

Infinity Property Services is dedicated to redefining community management by combining top-tier expertise with a boutique approach to customer service. Our focus on creating exceptional experiences for homeowners is matched by our commitment to enhancing the systems and services that support homeowner associations.

Job Summary

The HOA Manager is responsible for efficiently and effectively managing a portfolio of homeowners associations. This role requires someone who thrives on detail, execution, and accountability, someone who ensures that budgets are accurate, maintenance is handled promptly, compliance is enforced fairly, and communication is clear and timely. The right candidate is driven to win, committed to getting things done the right way, and operates with a strong sense of urgency while maintaining professionalism.

Success in this role will be measured by key performance indicators (KPIs) such as budget adherence, board satisfaction, homeowner satisfaction, compliance enforcement, and maintenance response times.

Key Responsibilities & Performance Expectations

Financial Management:

• Develop and manage budgets with accuracy and transparency, ensuring adherence to approved allocations.
• Maintain a 95% collection rate by overseeing timely collection of dues and assessments.
• Ensure all vendor payments and financial obligations are met within 30 days.
• Prepare and conduct Board meetings including Board packets.

Maintenance & Facilities Management:

• Oversee the maintenance and upkeep of common areas, ensuring compliance with HOA standards.
• Respond to maintenance requests within 24 hours and ensure non-emergency repairs are resolved within seven days.
• Supervise contractors and vendors, ensuring high-quality and timely project completion.
• Conduct monthly property inspections, documenting and addressing any issues promptly and thoroughly.

Rule Enforcement & Community Standards:

• Monitor compliance with community rules and issue notices within 48 hours of reported violations.
• Work with homeowners to resolve 80% of violations on first notice within 14 days.
• Ensure fair and consistent enforcement of community bylaws and regulations.

Resident & Board Communication:

• Act as the primary liaison between multiple Boards and homeowners, ensuring all concerns and inquiries are addressed within 48 hours.
• Communicate frequently and distribute newsletters and updates to keep homeowners informed.
• Organize and facilitate Board meetings, ensuring Board Packets are prepared and distributed timely.
• Maintain a homeowner satisfaction rating of at least 85%.

Administrative & Legal Compliance:

• Maintain accurate and up-to-date records of all association documents, meeting minutes.
• Ensure compliance with state and local regulations.
• Process architectural requests within seven days of submission, ensuring compliance with community standards.

Required Qualifications:

• High School Diploma. Bachelor’s degree in Business Administration, Hospitality, Education, Real Estate, or a related field preferred.
• Minimum of one year HOA management experience, preferably in a portfolio role.
• Strong financial acumen, with experience in budgeting and financial reporting.
• Excellent communication skills – clear, concise, and professional in both verbal and written interactions.
• Strong problem-solving and conflict-resolution abilities – able to enforce policies while maintaining positive relationships.
• Proficiency in property management software and office applications.
• Knowledge of Davis Stirling Act.
• CACM certification or must obtain within six months.

What We’re Looking For:

This role is ideal for someone who is:

✔ Detail-obsessed and process-driven – you take pride in getting things right the first time.

✔ Results-oriented and highly accountable – you care about hitting your goals and keeping things on track.

✔ Friendly but focused – you’re professional, approachable, and polite, but don’t let socializing get in the way of getting work done.

✔ Able to balance urgency and accuracy – you respond quickly but never cut corners.

✔ Capable of handling shifting priorities – no two days look the same, and you’re comfortable with unpredictability.

If you thrive in a structured but fast-paced environment, enjoy winning by getting things done efficiently and correctly, and have a passion for community management, we’d love to hear from you!

All applicants need to complete a survey by copying this link into a browser https://go.cultureindex.com/p/gdJ8SR8MWsCGnGx0

Pay: From $69,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Experience:

• HOA Management: 1 year (Preferred)

License/Certification:

• Drivers license (Required)

Work Location: Hybrid remote in Valencia, CA 91355

Salary : $69,000