What are the responsibilities and job description for the Merchant Support Specialist position at Infinity Payment Systems?
Merchant Support Specialist
Location: Castle Hayne, NC (In Office)
Schedule: Monday–Friday, 8:30 AM–5:30 PM
Job Type: Full-Time
Job Overview
Are you a detail-oriented problem solver who enjoys helping people and keeping things moving behind the scenes? Do you thrive in a fast-paced environment where every day brings something new?
Infinity Payment Systems is looking for a Merchant Support Specialist to provide exceptional support to our merchants, sales teams, and internal operations. This role plays a key part in ensuring new accounts are deployed successfully, merchants receive excellent service, and administrative processes are handled accurately and efficiently.
If you are organized, customer-focused, and someone who takes ownership of getting things done, we want to hear from you!
What You’ll Do:
Customer Service & Merchant Support
- Answer phones and maintain detailed documentation of customer interactions and solutions provided.
- Create, manage, and track support tickets to ensure merchant requests are documented, assigned, and resolved in a timely manner.
- Follow up on open tickets, provide updates to merchants, and ensure issues are fully addressed through resolution.
- Serve as a primary point of contact for merchant questions, requests, and account support.
- Provide professional, responsive service while creating a positive customer experience.
- Troubleshoot issues, communicate solutions, and coordinate with internal teams when needed.
Deployment & Equipment Setup
- Coordinate and manage new merchant deployments from start to finish.
- Program, configure, and prepare equipment for installation.
- Ensure equipment, paperwork, and account details are accurate before deployment.
- Communicate with sales representatives and merchants to coordinate successful setups.
Leasing & Account Administration
- Submit and manage equipment lease requests.
- Process lease transfers, updates, and related documentation.
- Review paperwork for accuracy and completeness.
- Coordinate with internal teams and outside partners to keep processes moving efficiently.
Operations Support
- Assist with various administrative tasks to support daily operations.
- Maintain accurate records and update systems as needed.
- Work closely with sales, support, and operations teams to provide a seamless merchant experience.
What We’re Looking For:
- Customer-Focused Mindset – You genuinely enjoy helping people and finding solutions.
- Detail-Oriented – You catch the small things and take pride in accuracy.
- Organized & Reliable – You can manage multiple priorities and keep tasks moving.
- Strong Communicator – You’re comfortable working with customers, sales reps, and internal teams.
- Problem Solver – You take initiative, think critically, and find answers.
- Positive Mental Attitude (PMA) – You bring energy, ownership, and a willingness to learn.
- Experience with POS systems, merchant services, leasing, or payment processing is a plus, but we are willing to train the right person.
Why Join Infinity Payment Systems?
- Make an Impact – Your work directly affects our merchants’ success and customer experience.
- Variety Every Day – No two days are exactly the same.
- Supportive Team Culture – We believe in teamwork, growth, and helping each other succeed.
- A Workplace You’ll Enjoy – Work in a modern office with a team-focused atmosphere where we celebrate wins, build relationships, and enjoy working together.
- Career Growth Opportunities – Learn the payment processing industry and develop valuable skills.
- PMA-Driven Workplace – We believe attitude, accountability, and teamwork make the difference.
If you’re looking for a role where you can grow, contribute, and be part of a team that values people and relationships, we’d love to meet you!
Apply today!
Pay: $16.00 - $20.00 per hour
Benefits:
- Paid time off
- Paid training
Work Location: In person
Salary : $16 - $20