What are the responsibilities and job description for the Experience Supervisor - Minecraft Villager Rescue position at INFINITY EXPERIENCES?
Experience Supervisor-Minecraft Experience Villager Rescue - Atlanta
Entity: INFINITY EXPERIENCES INC.
Status: At will, variable hours
Schedule: Variable / availability on weekends and evenings
Compensation: 22$/h
Location: Pullman Yards - 225 Rogers St NE, Atlanta, GA 30317, United States
JOB OVERVIEW:
Under the supervision of the Senior Venue Operations Manager, the Experience Supervisor ensures the smooth running of the exhibition in general. The Lead is the person who is responsible for resolving customer service related situations with the public.
They ensure that the experience meets expectations and that operations run according to plan. They supervise the employees and will be called upon to perform all other related functions related but not limited to: ticketing support, technical support, administration, and events.
Candidates will have the opportunity to develop their sense of leadership and knowledge specific to exhibitions and new technologies in virtual reality.
MAIN RESPONSIBILITIES
- Open and close the current exhibition, as well as prepare the box office;
- Ensure that spaces are safe, clean and operational during opening hours for the public;
- Be the resource person for all customer service issues; manage and solve problematic situations with customers; Follow up with the box office and boutique.
- Communicate all information essential to the smooth running of the experience to employees and the internal team of the experience;
- Monitor tardiness and behavior of employees on site;
- Responsible for welcoming group visits on site;
- Coordinate employee breaks as needed and provide scheduling support;
- Supervise the work of the staff globally; replace breaks for exhibition staff and boutique staff as needed and operate the box office and boutique as needed;
- Provide technical support and replace technician breaks as needed;
- Conduct training for experience, box office, and BOH;
- Provide accompaniment and an introduction to invited guests and certain ticket holders;
- Provide reports at the start and end of the day;
- Perform any other related task of the same nature and directly related to this position.
REQUIRED SKILLS
- Excellent interpersonal skills;
- Good oral English for interacting with the clients; French an asset.
- Be courteous at all times;
- Demonstrate autonomy, versatility and attention to detail;
- Neat and clean appearance, good physical condition (due to long working hours);
- Strong analytical and problem-solving skills;
- Strong team management skills;
- Strong knowledge of retail operations
- Experience with POS softwares such as Shopify, Clover, Square;
- Experience with ticketing platforms;
- Working knowledge of Gmail and Google Suite;
- Available full time, evenings and weekends included;
- Available for training (dates to be determined);
- Available for training
- Organized, punctual, energetic and welcoming.
Experience in team management and customer service will be taken into consideration, as well as the ability to show initiative.
We thank all applicants. However, only those selected for an interview will be contacted.
Pay: $22.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $22