What are the responsibilities and job description for the Field Service Technician - Replacement Windows position at Infinity by Marvin?
Job Overview
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
As a Field Service Technician, you will provide post-sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You’ll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin’s commitment to quality.
Highlights of your role
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some Of Our Unique And Most Popular Benefits Include
Marvin is an equal opportunity employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com .
#infinity
Compensation
$29 - $32 per hour, pay based on experience
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
As a Field Service Technician, you will provide post-sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You’ll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin’s commitment to quality.
Highlights of your role
- Provide post-sales support for Infinity windows and doors.
- Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
- Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
- Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
- Company vehicle provided
- Laptop or iPad provided
- Salary: $29 - $32 per hour, pay based on experience
- Dependable, proven work ethic and a self-starter.
- Excellent social skills; ability to deliver a difficult message and manage customer expectations.
- Excellent computer skills
- A positive can-do attitude with the ability to think outside the box to resolve service issues.
- Make sound decisions that impact the company from a financial standpoint.
- Excellent organizational skills to effectively handle weekly work schedules.
- High school diploma or equivalent experience
- Shown experience with installing replacement windows and doors.
- Excellent driving record and valid driver's license on an ongoing basis
- Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some Of Our Unique And Most Popular Benefits Include
- $300 annual wellbeing account to spend on what helps you feel happy healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Marvin is an equal opportunity employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com .
#infinity
Compensation
$29 - $32 per hour, pay based on experience
Salary : $300