What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Infinity AC?
Job Summary
We are seeking a reliable and organized Dispatcher to join our team in Austin. This role is responsible for coordinating schedules, communicating with drivers/field staff, monitoring service requests, and ensuring efficient daily operations. The ideal candidate is detail-oriented, calm under pressure, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
- Coordinate and dispatch drivers, technicians, or field personnel efficiently
- Monitor schedules, routes, and service status updates
- Communicate with customers regarding ETAs and service updates
- Handle incoming calls, messages, and service requests
- Maintain accurate dispatch logs and records
- Work closely with operations and management teams
- Resolve scheduling or routing issues quickly and professionally
- Ensure timely completion of assigned jobs and deliveries
Qualifications
- Previous dispatching, logistics, customer service, or operations experience preferred
- Strong communication and multitasking skills
- Ability to work in a fast-paced environment
- Proficient with computers, phone systems, and scheduling software
- Strong problem-solving and organizational skills
- Reliable attendance and punctuality
- High school diploma or equivalent required
Preferred Qualifications
- Experience with GPS tracking or dispatch software
- Bilingual skills are a plus
- Knowledge of the Austin area preferred
Pay: $24.51 - $29.52 per hour
Work Location: In person
Salary : $25 - $30