What are the responsibilities and job description for the Customer Support Technician position at Infinitice, LLC?
Infinitice specializes in IT staff augmentation, connecting businesses with highly skilled professionals across data, analytics, and technology roles. We help organizations scale quickly with the right talent at the right time.
Our client is seeking to add a Customer Support Technician in Jacksonville, FL, for a long-term project. Below are the requirements. Please review and apply if you are a fit.
Telecommuting is not allowed in this position.
Job Duties:
The duties of this position can be broad and will include
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktops, laptops, printers, and mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
- Assist in coordinating audio-visual setup and video conference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings, and assignments.
- Responsible for reading and following the Department?s Procedures and Policies.
- Responsible for understanding and enforcing the Department?s Policies and Procedures.
- Responsible for documenting solutions to technology issues.
- Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources.
- Perform other related duties as assigned.
- Ability to lift to 50 lbs.
- Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
Requirements
The candidate is expected to
- Provide computer and user support, including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
- Monitor the service ticket queue and resolve tickets as assigned.
- Document work performed and resolutions.
- Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
- Perform basic network and telephony support.
- Provide on-site support for remote troubleshooting by other OIT technical staff.
- Travel between FDOT locations required 25% - 40%.
Experience:
The candidate must have the following experience.
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
Education:
High School diploma or equivalent OR Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology-related courses.
Work Hours
Flexibility to work hours between 7:00 AM & 7:00 PM and/or Saturdays, either on a rotation or as part of a regular and on-call work schedule.