What are the responsibilities and job description for the Parts associate position at Infiniti of Greenville?
Parts Counter Person
Position Summary We’re looking for a sharp, customer-focused Parts Counter Person to join our Infiniti dealership team. You’ll be the go-to expert helping both Infiniti owners and professional technicians find the exact Genuine Infiniti parts they need — quickly, accurately, and with top-tier service.
Key Responsibilities
- Greet and assist retail customers and wholesale technicians at the counter and over the phone
- Use Infiniti’s EPC (Electronic Parts Catalog) and other manufacturer systems to identify and locate parts
- Provide accurate pricing, availability, and technical part information for all Infiniti models
- Process sales, returns, warranty claims, and core returns efficiently
- Pull, tag, and stage parts for customer pickup or delivery
- Place special orders and track backorders for customers
- Build and maintain strong relationships with local repair shops and Infiniti service customers
- Keep the parts counter clean, organized, and professionally presented
- Stay current with new Infiniti product releases and technical service bulletins
What We’re Looking For
- Previous automotive parts experience (Infiniti, Nissan, or luxury brand experience is a big plus)
- Strong knowledge of vehicle systems and mechanical aptitude
- Experience with electronic parts catalog systems
- Excellent communication and customer service skills
- Ability to work in a fast-paced, high-volume environment
- Must be able to lift up to 50 lbs
- Positive attitude and team-player mindset
- High school diploma or equivalent
What We Offer
- Competitive hourly pay plus monthly performance bonuses
- Full benefits package (medical, dental, vision, 401k)
- Generous employee discount on parts and service
- Ongoing manufacturer training and Infiniti certification opportunities
- Career growth within a premium luxury dealership
If you know your way around an Infiniti, love helping customers, and take pride in getting the right part the first time, we’d love to meet you!