Automotive Parts Counterperson - Retail/Wholesale

The Parts Counterperson should have a strong knowledge of automotive parts and be proficient in using parts catalogs and related systems. The ideal candidate must be comfortable and professional when interacting with customers in person, over the phone, and with internal teams.

ESSENTIAL DUTIES:

• Provide a high level of service to both internal and external customers
• Sell parts over the counter to retail and wholesale customers
• Deliver consistent support to other dealership departments, equal to external customer service levels
• Handle telephone inquiries from retail and wholesale accounts, offering accurate price quotes and product information
• Upsell by suggesting related parts, seasonal products, and promotions
• Identify and source correct parts efficiently using catalogs and electronic systems
• Apply technical information from manuals, bulletins, and publications to support parts identification and sales
• Notify the Parts Manager or Assistant Parts Manager of stock shortages or critical discrepancies
• Conduct proactive phone solicitations to assign wholesale accounts to drive business
• Maintain and update parts and accessories displays
• Initiate credit applications for new accounts as needed
• Pick, pack, and fulfill parts orders accurately and efficiently
• Coordinate delivery or shipment of parts based on customer needs
• Prepare and accurately cost out parts invoices, properly identifying eligible wholesale customers
• Maintain parts stock in an organized and clean condition
• Assist with inventory counts and manage parts returns under the obsolescence protection program
• Support physical rearrangement of inventory or stock layout as required
• Assist walk-in customers with selecting parts, suggesting companion parts, and presenting available specials
• Notify the Service Department when ordered parts have arrived
• Ensure a valid Repair Order is presented before issuing parts to Technicians
• Maintain clean, organized bins, aisles, storage areas, and customer-facing counters
• Report any departmental maintenance or cleanliness issues to the Parts Manager
• Stay current on new products and updates
• Actively participate in required training programs

QUALIFICATIONS:

• High school diploma or equivalent required
• Minimum of 1 year experience in an automotive Parts Department
• At least 1 year of sales experience, preferably in retail or automotive environment
• Strong verbal and written communication skills
• Proficient in the use of dealership management systems and parts catalog software
• Professional appearance and positive, customer-focused demeanor
• Ability to work collaboratively with both customers and co-workers, often managing multiple interactions at once
• Must be a team player with a high level of honesty and integrity
• Valid driver’s license and an acceptable, safe driving record
• Friendly, professional, and efficient when interacting with others