What are the responsibilities and job description for the Infiniti Automotive Service Advisor position at Infiniti of Baton Rouge?
Infiniti of Baton Rouge is seeking an experienced, knowledgeable, and customer-oriented Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will serve as the primary point of contact for customers requiring automotive service and repairs. Your primary responsibility will be to ensure excellent customer service by providing accurate vehicle assessments, recommending necessary repairs and maintenance, and managing customer expectations throughout the process. You will work closely with the service technicians and parts department to ensure efficient workflow and timely completion of services. The ideal candidate should have a strong automotive background, exceptional communication skills, and a passion for delivering exceptional customer service.
Our ideal candidate should have a minimum 2 years of experience as an Automotive Service Advisor / Writer.
Automotive Service Advisor / Writer Qualifications:
- Exceptional people and sales skills
- Must have ability to MULTI-TASK
- Professional appearance
- Strong phone skills
- Must maintain high CSI
- Strong computer skills including internet
- Positive attitude with strong work ethic
- Ability to accurately estimate mechanical repairs
- Must have a valid Louisiana driver's license with clean driving record and be able to pass a background check and pre-employment drug screening.
Automotive Service Advisor / Writer Responsibilities:
- Engage with customers both in person and over the phone to determine their service needs and provide recommendations for services
- Document customer requests or needs based on details provided
- Schedule appointments with customers based on availability of service staff
- Assist customers with planning around maintenance required for their vehicle as needed
- Provide follow-ups to customers to provide status updates on their vehicle’s service
- Enter customer data into software to create client profiles
- Order and intake parts based on service department needs
- Occasionally pick up customer vehicles and assist in dropping customers off
- Accept payments from customers and process / document receipt
- Provide an exceptional start-to-finish customer service experience
- Stay up-to-date on products and services, including warranty information
Automotive Service Advisor / Writer Benefits:
- Work for a progressive, high performing luxury dealership!
- Locally owned and operated family dealer group, great culture & work environment!
- Work on a small team of performance driven individuals
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Outstanding earning potential
- Multiple opportunities for advancement!
This is a commission based position, but earning an exceptional living is never a problem here if you are a coachable, hard-working individual. An outgoing personality and a positive, can-do attitude can propel you to a rewarding, yet challenging career with us!
Commission based with performance and CSI bonuses.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Baton Rouge, LA 70817: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $100,000