Designated Manager/ Coordinator

Position:  Designated Manager/Coordinator

Department:  Operations 

Status:  Full-time 

Hours: Monday – Friday, 8:00 am – 5:00 pm  

Position Summary 

The Designated Coordinator/Designated Manager is responsible for providing program management, regulatory oversight, and day-to-day coordination of home and community-based services (HCBS) delivered under the organization’s Minnesota 245D license. This role ensures services are implemented in accordance with each person’s Coordinated Service and Support Plan (CSSP), promotes measurable person-centered outcomes, supports staff competency and training, and maintains compliance with applicable licensing and regulatory requirements. This position fulfills the combined responsibilities of the Designated Coordinator under Minnesota Statute 245D.081, subdivision 2, and the Designated Manager under Minnesota Statute 245D.081, subdivision 3.

The Designated Coordinator/Designated Manager receives operational support from Information Technology, Operations, Revenue Cycle Management, People Support, and Compliance teams, providing administrative and back-office support for many department-related functions, allowing this role to focus on program oversight, service quality, staff support, and regulatory compliance.

Essential Duties and Responsibilities

Program Management and Regulatory Oversight (Designated Manager functions)

• Maintain current, working knowledge of 245D licensing requirements and related statutes (245A, 245D.02–245D.11) sufficient to ensure compliance across all programs.
• Assist with reviews and implementation of corrective action as necessary following review of incident and emergency reports.
• Assist with internal reviews of incident reports involving alleged or suspected maltreatment, consistent with 245A.65, subd. 1(b).
• Evaluate satisfaction of persons served, legal representatives, and case managers with service delivery and progress toward outcomes; protect each person's rights under 245D.04.
• Work with People Support to ensure staff competency, orientation, and training requirements are met.
• Ensure corrective action ordered by the Commissioner is completed and that license terms, conditions, and variances are met.
• Continuously look for ways to further develop, document, and implement ongoing program improvements.
• Serve as the organization's primary contact for licensing reviews, audits, and regulatory agency concerns; keep leadership informed of significant compliance issues.

Individual Service Coordination (Designated Coordinator functions)

• Maintain a caseload of clients and coordinate development and implementation of each person's coordinated service and support plan (CSSP) and CSSP addendum.
• Facilitate service delivery designed to achieve the measurable, observable outcomes identified in each person's plan (245D.07).
• Provide instruction, assistance, and support to Direct Support Professionals (DSPs) and program staff implementing support plans.
• Conduct direct observation of service delivery sufficient to assess staff competency.
• Evaluate the effectiveness of service delivery methods and adjust supports and strategies to improve outcomes.
• Maintain accurate, thorough documentation of staff competency assessments, individual progress, and service delivery records.
• Participate in support team meetings, annual reviews, and case management/interdisciplinary team communication.

Staff Supervision and Development

• Assist People Support with recruiting, training, and supervising Direct Support Professionals and support staff.
• Assist People Support with verifying and documenting staff qualifications, competency, and training.
• Schedule Direct Support Professionals and support staff.
• Provide ongoing coaching, performance feedback, and corrective action as needed.
• Promote a person-centered culture that upholds the rights and dignity of the people served.

Administrative

• Assist People and Compliance in maintaining licensing files, personnel records, and service documentation in survey-ready condition.
• Contribute to program budgets and resource allocation as assigned.
• Complete additional duties as assigned by the (direct report).

Required Qualifications 

• Bachelor’s degree in Human Services, Social Work, Healthcare Administration, Nursing, Psychology, Business Administration, or a related field.
• Minimum of three years of leadership experience in healthcare, home and community-based services, disability services, or human services.
• Minimum of three years of experience working within Minnesota DHS 245D-licensed services, including demonstrated knowledge of service delivery, documentation, and compliance requirements.
• Experience coordinating Medicaid-funded or waiver-based services.
• Experience supervising employees and managing day-to-day program operations.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy, confidentiality, and attention to detail.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver’s license, reliable transportation, state-mandated auto insurance, acceptable driving record, and ability to travel throughout the assigned service area.

Preferred Qualifications 

• Master’s degree in Human Services, Healthcare Administration, Social Work, or a related field.
• Experience supporting individuals with disabilities, older adults, or medically complex populations.
• Experience using electronic health records, Medicaid billing systems, or care management software.
• Current CPR/First Aid certification, or ability to obtain certification within the required timeframe.

Work Environment 

• Work is primarily performed in an office setting.
• Regular travel throughout the assigned service area is required to conduct client visits, caregiver observations, meetings, and community engagement activities.
• Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional evenings or weekends may be required to support client needs, community meetings, or operational priorities.

Physical Requirements 

• Ability to sit, stand, walk, bend, and occasionally lift up to 25 pounds.
• Ability to operate standard office equipment and perform routine computer-based work.

Equal Opportunity Statement 

Infinite Life Works (Choice Care) is an equal opportunity employer committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000