Director of Operations

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Health insurance
• Paid time off

Job Title: Director of Operations (Registered Nurse)

Reports to: CEO

Location: Sheffield Village, Ohio

Employment Type: Full-Time

Position Summary:

The Director of Operations (RN) plays a key leadership role within our non-skilled home health care organization. This individual will be responsible for overseeing office operations, including scheduling and billing, while serving as a clinical liaison for home health aides and families. As both an RN and an operations strategist, this role blends clinical oversight with strategic executive-level thinking, ensuring process improvement, regulatory compliance, client satisfaction, and strong team performance.

Key Responsibilities:

Operational Oversight:

• Supervise and support office-based staff, including the scheduler and billing team.
• Monitor daily operations to ensure efficiency, effectiveness, and compliance with internal processes.
• Identify opportunities for operational improvements and implement process changes as needed.
• Ensure HIPAA compliance and all privacy regulations are strictly followed.
• Manage and adjust internal dashboards to support productivity and workflow efficiency.

Clinical Leadership:

• Serve as a liaison between the clinical staff, caregivers, clients, and families.
• Evaluate clients in their homes as needed to develop or update personalized care plans.
• Collaborate with the scheduling team to match clients with the most appropriate caregivers based on skill, compatibility, and availability.
• Provide clinical guidance and support to caregivers when questions or escalations arise.

Strategic Planning & Reporting:

• Operate at a strategic executive level to support the organization's long-term growth and sustainability.
• Analyze and report on key performance indicators (KPIs), including operational efficiency, client satisfaction, caregiver retention, and financial health.
• Provide regular updates and insights to the CEO and CFO to inform decision-making and strategic initiatives.

Communication & Team Leadership:

• Promote clear, professional communication between caregivers, office staff, and clients.
• Act as the primary point of contact for families regarding care delivery and scheduling concerns.
• Help build a collaborative and supportive work environment that fosters accountability and high performance.

Qualifications:

• Current Registered Nurse (RN) license in [State].
• Minimum 3–5 years of experience in home care, healthcare operations, or a related setting.
• Proven experience in team management and process improvement.
• Excellent organizational, communication, and leadership skills.
• Strong understanding of HIPAA regulations and home care compliance standards.
• Ability to think and lead at a strategic executive level and implement practical solutions.

Preferred:

• Previous experience in a non-skilled home care agency.
• Familiarity with scheduling software, EMR systems, or agency dashboards.
• Experience in billing processes or working with financial teams.
• Must have management experience
• Must be a Registered Nurse