Customer Experience Specialist - Level I

Position Description: 

The Customer Service Representative is responsible for engaging with customers as it relates to customer orders, order changes, return authorizations and general customer satisfaction. In this role you will work closely with the Sales & Service team and provide data entry. If you enjoy a fast-paced customer focused environment this is the opportunity for you.

General Duties and Responsibilities:

• Primary interface with a variety of customers, via phone, email, and live web chat
• Process orders in the Company’s ERP system 
• Update and confirm customer account information 
• Coordinate with Logistics to determine delivery dates based on customer needs
• Expedite "Rush" & "Hot" orders
• Return material processing and reconciliation
• Communicate with customer regarding issues which would affect delayed or late delivery of an order 
• Collaborate with cross-functional teams to support the customers’ needs
• Support Sales team as needed
• Other duties as assigned

Required Knowledge, Skills, and Abilities:

• Must possess effective communication skills, both written and verbal 
• Excellent general computer skills, including a solid working knowledge of Excel, Word, Outlook 
• Strong organization and time management skills
• Aptitude for learning
• Team player and passion for customer satisfaction

Personal Traits and Characteristics: 

• Reliable, dependable, and highly organized with good time management skills
• Task oriented
• Attention to detail
• Able to work under pressure and deadlines
• Ability to multi-task and prioritize
• The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable

Education and/or Experience:

• 1-2 years in a high paced customer facing sales or service environment

• High School Diploma required 
• Technology related B2B experience preferred

Physical Job Requirements:

• Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners. 
• Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, stoop, carry/lift 10 lbs.
• Sitting at a desk

Environment: Work environment is typically an office environment located on-site during normal or extended business hours.  

Accommodation:  Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 

functions.

 Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.  We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

Candidates should perform essential job duties in the described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.