What are the responsibilities and job description for the Senior Customer Program Manager position at Infinite Electronics, Inc.?
Position Description
Infinite Electronics is seeking a Senior Customer Program Manager. This role is responsible for driving successful execution of complex customer programs across the data center business. This role serves as the central coordinator between customers, engineering, product management, operations, manufacturing, supply chain, and external partners to ensure programs are delivered on schedule, within scope, and aligned with customer expectations.
The Customer Program Manager maintains visibility across the entire product lifecycle, from opportunity development and new product introduction through production ramp and commercial deployment, while balancing technical requirements, operational constraints, and customer commitments.
General Duties and Responsibilities
Work environment requirements for this position will vary based on the nature of the role. Positions may be performed in an office, remote, hybrid, warehouse, manufacturing, laboratory, field, or other business setting, depending on operational needs. Any regular travel, scheduling expectations, exposure conditions, or site-specific requirements should be identified in the final job description where applicable.
Accommodation
Infinite Electronics is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. An individual must be able to perform the essential functions of the position, with or without reasonable accommodation.
Equal Employment Opportunity
Infinite Electronics is an Equal Opportunity Employer and makes employment decisions based on business needs, job requirements, and individual qualifications, without regard to any status protected by applicable federal, state, or local law.
Infinite Electronics is seeking a Senior Customer Program Manager. This role is responsible for driving successful execution of complex customer programs across the data center business. This role serves as the central coordinator between customers, engineering, product management, operations, manufacturing, supply chain, and external partners to ensure programs are delivered on schedule, within scope, and aligned with customer expectations.
The Customer Program Manager maintains visibility across the entire product lifecycle, from opportunity development and new product introduction through production ramp and commercial deployment, while balancing technical requirements, operational constraints, and customer commitments.
General Duties and Responsibilities
- Lead cross-functional execution of strategic customer programs and initiatives.
- Develop integrated project plans, schedules, risk assessments, and resource requirements.
- Partner with engineering, operations, manufacturing, and suppliers to establish realistic execution plans.
- Track program milestones, deliverables, dependencies, and critical path activities.
- Identify and mitigate risks that could impact quality, cost, or delivery performance.
- Facilitate customer communications and provide regular program status updates.
- Support new product introduction activities and production ramp planning.
- Coordinate product qualification, testing, and deployment efforts.
- Develop executive-level reporting and program performance metrics.
- Drive continuous improvement of program management processes and best practices.
- Bachelor's degree in Engineering, Business, Operations, or related discipline.
- Minimum 8 years of experience managing complex technical programs or product development initiatives.
- Experience working within data center, telecommunications, networking, electronics manufacturing, or technology industries.
- Demonstrated ability to lead cross-functional teams and manage competing priorities.
- Strong understanding of product development, supply chain, manufacturing, and customer delivery processes.
- Master's degree in Engineering, Business Administration, or related discipline.
- PMP certification or equivalent program management credential.
- Experience supporting hyperscale, cloud, AI infrastructure, or colocation customers.
- Familiarity with stage-gate product development and NPI processes.
- Experience managing global cross-functional teams and external suppliers.
- Ability to remain in a stationary position for extended periods while working at a computer or attending meetings.
- Ability to operate standard office equipment and regularly use a computer and other electronic devices.
- Ability to communicate effectively with customers, colleagues, and business partners in person and through electronic communication.
- Ability to travel as required to customer locations, company facilities, meetings, and industry events.
- Ability to move throughout office, customer, and event environments as necessary to perform the essential functions of the position.
Work environment requirements for this position will vary based on the nature of the role. Positions may be performed in an office, remote, hybrid, warehouse, manufacturing, laboratory, field, or other business setting, depending on operational needs. Any regular travel, scheduling expectations, exposure conditions, or site-specific requirements should be identified in the final job description where applicable.
Accommodation
Infinite Electronics is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. An individual must be able to perform the essential functions of the position, with or without reasonable accommodation.
Equal Employment Opportunity
Infinite Electronics is an Equal Opportunity Employer and makes employment decisions based on business needs, job requirements, and individual qualifications, without regard to any status protected by applicable federal, state, or local law.