What are the responsibilities and job description for the Customer Quality Services position at Infineon Technologies?
As a Senior Staff Specialist/Analyst in Customer Quality Engineering, you will be joining a collaborative team dedicated to upholding our high standards for innovative electronic solutions. In this fast-paced and dynamic environment, you will play a vital role in ensuring exceptional product reliability and customer satisfaction.
Your Role
Key responsibilities in your new role
Qualifications And Skills To Help You Succeed
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
Driving decarbonization and digitalization. Together.
Infineon Technologies Americas Corp., is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents.
In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion.
Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.
The Wage range that the company expects to pay for a qualified candidate in the United States is:
San Jose, CA Minimum of $108,160 salary per year / Maximum of $160,888 salary per year
In addition, all employees will be eligible to participate in an incentive plan.
Your Role
Key responsibilities in your new role
- Coordinate and support quality tasks related to New Product Introduction and customer inquiries
- Participate in customer audits and support preparation to ensure compliance with industry standards
- Build and maintain customer relationships through proactive and clear communication
- Manage Failure Analysis requests, interpret reports, and relay findings to customers
- Act as the main interface for customer complaints, providing timely analysis and support
- Collaborate with internal teams to address technical issues and drive continuous improvement
- Willingness to travel up to 25% of the time to support customer and business needs. A valid US visa is preferred for this role.
Qualifications And Skills To Help You Succeed
- Degree in engineering or related field and understanding of electronic devices (mandatory)
- Knowledge of semiconductor devices, package technologies, and device reliability (mandatory) with Failure analysis and field applications experienced highly desired.
- Experience with stress testing and structured problem-solving methods such as 8D (preferred)
- Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred)
- Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred)
- Strong communication skills with experience presenting technical information and supporting customers (mandatory)
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment (mandatory)
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
Driving decarbonization and digitalization. Together.
Infineon Technologies Americas Corp., is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents.
In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion.
Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.
The Wage range that the company expects to pay for a qualified candidate in the United States is:
San Jose, CA Minimum of $108,160 salary per year / Maximum of $160,888 salary per year
In addition, all employees will be eligible to participate in an incentive plan.
Salary : $108,160 - $160,888