What are the responsibilities and job description for the Senior Manager – Warehouse Management Systems (WMS) Technology position at InfiCare Technologies?
Senior Manager – Warehouse Management Systems (WMS) Technology
Location: Atlanta, GA (3 days onsite)
Client: Retail domain.
Role Summary
We are seeking a Senior Manager – WMS Technology to lead the strategy, delivery, modernization, and operational excellence of Warehouse Management Systems supporting large-scale retail and supply chain operations.
This role will be accountable for technology ownership across WMS platforms, partnering closely with business operations, architecture, engineering, infrastructure, and vendor teams to deliver scalable, resilient, and business-aligned solutions.
The ideal candidate combines deep supply chain technology expertise with strong leadership, stakeholder management, and program delivery capabilities.
Key Responsibilities
Technology Leadership
- Own the technology roadmap for Warehouse Management Systems and associated supply chain platforms.
- Drive modernization initiatives across legacy and cloud-native environments.
- Define and govern architecture, scalability, performance, and operational standards.
- Evaluate emerging technologies, AI opportunities, and automation initiatives within supply chain operations.
- Oversee release planning, deployment readiness, and production support activities.
Operational Excellence
- Ensure platform availability, reliability, and performance.
- Establish KPIs and SLAs for critical warehouse applications.
- Lead incident management, root-cause analysis, and continuous improvement initiatives.
- Partner with SRE, DevOps, Infrastructure, and Security teams to improve operational maturity.
Team Leadership
- Lead and mentor technology managers, architects, engineers, and offshore delivery teams.
- Develop succession plans and build organizational capability.
- Foster a culture of accountability, innovation, collaboration, and customer focus.
Vendor & Stakeholder Management
- Manage relationships with technology vendors and implementation partners.
- Communicate effectively with executive leadership and business stakeholders.
- Provide strategic updates, risk assessments, and investment recommendations.