Customer Management & Cost Analyst

Job Summary

We are seeking a Customer Management & Cost Analyst to support product costing, customer pricing, and profitability throughout the product life cycle.

This role works closely with customers and internal teams to prepare cost quotations, negotiate pricing, and resolve cost-related issues.

Key Responsibilities

• Cost & Profitability Analysis: Calculate and analyze manufacturing costs, including materials, labor, and overhead, to evaluate product and project profitability. Assess the financial impact of changes in raw material prices, labor costs, exchange rates, logistics expenses, and manufacturing processes to support informed pricing decisions.
• Customer Quotation, Negotiation, & Pricing: Prepare and support customer price negotiations for new quotations, cost reduction (CR) requests, and cost adjustments. Develop data-driven pricing justifications and negotiate with customers to protect company profitability while maintaining strong business relationships.
• Customer Management: Serve as a primary point of contact for customer questions related to costs, pricing, contracts, and cost-related delivery changes.
• Issue Resolution: Coordinate with internal departments to address customer requests and provide timely, accurate responses.
• Cost Audits: Explain and support internal cost calculations and pricing decisions during customer cost audits.
• Cross-Functional Coordination: Work with sales, engineering, production, purchasing, and finance teams to validate cost information and align customer requirements with business objectives.
• Additional Duties: Perform other related duties as needed to support company operations and business needs.

Requirements & Qualifications

• Bachelor's degree or higher in Business Administration, Economics, Industrial Engineering, or a related field.
• 3–7 years of relevant professional experience in cost accounting, sales management, international sales, development project management, or a related function.
• Experience preparing detailed cost breakdowns and customer quotations.
• Experience communicating with customers and coordinating the resolution of pricing, contract, or cost-related issues.
• Strong analytical, organizational, written, and verbal communication skills.

Preferred Qualifications

• Experience supporting major automotive OEMs or Tier 1 suppliers, particularly Hyundai Motor Company, Kia, or Hyundai Mobis.
• Professional working proficiency in an additional language, such as English, Chinese, or Japanese.
• Experience with price negotiations, cost reduction requests, cost adjustments, or customer cost audits.
• Strong negotiation and interpersonal skills, with the ability to manage competing priorities and maintain effective customer relationships.
• Experience supporting major automotive OEMs or Tier 1 suppliers, particularly Hyundai Motor Company, Kia, or Hyundai Mobis.
• Professional working proficiency in an additional language, such as English, Chinese, or Japanese.
• Experience with price negotiations, cost reduction requests, cost adjustments, or customer cost audits.
• Strong negotiation and interpersonal skills, with the ability to manage competing priorities and maintain effective customer relationships.

Additional Role Details

This position supports the product life cycle from initial development and quotation through mass production and discontinuation. Responsibilities may include:

• Calculating standard manufacturing costs using engineering drawings, bills of materials (BOMs), production processes, and forecasted volumes.
• Analyzing the financial impact of changes in material prices, labor costs, exchange rates, logistics expenses, and manufacturing processes.
• Developing data-backed justifications for price increases and responding to customer cost reduction (CR) requests.
• Supporting contract pricing and cost adjustments to maintain profitability and long-term customer relationships.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $24