Product Engineer

We are seeking an enthusiastic Product Engineer with strong experience in Ubuntu-based embedded systems, device deployment, and customer-facing technical support. You will manage embedded Linux edge devices, assist sales with demos, support clients with solution design guidance, and help operate cloud-hosted components of our platform.

This role is for a curious, do-it-all builder with a hardware engineer’s heart - always learning, solving, and making things work.

Key Responsibilities

Embedded Systems Deployment & Management

• Build, configure, and maintain Ubuntu-based embedded systems (Jetson, ARM SBCs, x86 industrial PCs).
• Create and manage system images, OTA updates, provisioning pipelines, and device monitoring.
• Troubleshoot kernel-level, networking, hardware I/O (USB, serial, MIPI, PoE), and performance issues.
• Implement secure configurations including SSH hardening, firewall rules, VPN tunnels, certificates, and logging.
• Maintain accurate deployment documentation and revision control.

Cloud & IT Systems Operations

• Assist with deployment, configuration, and monitoring of cloud-based services, containers, and microservices.
• Work with engineering teams to validate releases in staging and production environments.
• Manage system logs, diagnostics, remote access, uptime monitoring, and alerts for field devices and cloud components.
• Support IT-related tasks such as networking, identity management, VPN configuration, and secure endpoint management.

Solution Architecture Support & Pre-Sales Activities

• Participate in sales calls and demos, configuring environments and presenting system capabilities.
• Prepare and support demo units, pilot systems, and on-site proof-of-concept installations.
• Communicate clearly with customers to gather requirements and recommend deployment best practices.
• Act as a technical liaison between sales, engineering, and customers—especially during onboarding and early adoption.

Customer & Partner Interaction

• Assist clients with designing new solutions, configuration, performance tuning, and troubleshooting.
• Provide training, documentation, and technical support during evaluations and early deployment phases.
• Capture customer feedback and communicate product gaps, bugs, and feature requests to internal teams.

Internal Collaboration

• Work with engineering to test new releases on embedded devices and cloud services.
• Maintain internal lab equipment, demo systems, and build infrastructure for engineering and sales.

Required Skills & Experience

• 2–8 years working with Linux/Ubuntu, ideally on embedded or edge systems.
• Strong understanding of systemd, networking, containers, and Linux internals.
• Experience with embedded hardware (Jetson, ARM boards, industrial PCs).
• Comfort with cameras, sensors, network interfaces, and low-level debugging tools.
• Ability to write shell scripts; Python proficiency preferred.
• Experience supporting or managing cloud deployments.
• Solid grounding in IT fundamentals (networking, security, VPNs, DNS, certificates).
• Highly comfortable using AI tools for general work, coding assistance, automation, documentation, and problem-solving.

Preferred Experience

• Experience with video analytics, access control, ALPR, or other hardware-integrated AI solutions.
• Familiarity with Tailscale (or similar), VLANs, and secure remote access.
• Exposure to DevOps practices or infrastructure as code.
• Prior pre-sales engineering or customer success engineering experience.
• Ability to prepare technical documentation and clear customer-facing materials.

What We Offer

• A mix of hands-on engineering and customer-facing technical work.
• Opportunity to work on cutting-edge embedded and cloud technologies.
• Competitive salary, benefits, and flexible work arrangements.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Experience:

• Systems engineering: 2 years (Required)

Ability to Commute:

• Wayne, NJ 07470 (Required)
• Occasional travel may be required.