Customer Service Representative

INEOS Pigments USA, Inc. - Ashtabula Complex located in Ashtabula, OH consists of two facilities – Plant 1 and Plant 2 – that safely and efficiently produces titanium dioxide pigment (TiO₂) and titanium chemicals products. The company is one of the largest producers of TiO₂, a bright white powder made from titanium ore. Titanium dioxide is a unique material delivering an unparalleled refractive index value, making it ideal for applications where opacity is required. TiO₂ makes possible opacity, brightness and durability in a variety of end uses like coatings, plastics and paper.

At INEOS Pigments, we value our people's contribution in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.

About the Role

In this role, you will manage all the facets of customer relationships to ensure that defined and agreed to customer needs are met. Direct relations between external customers and Commercial, Credit, and Transportation/Warehousing personnel. Manages more complex accounts, which may include export, import, and consignment accounts. Provide guidance to less experienced customer service representatives for complex items. Assures that all activities comply with customs and transportation guidelines aligned with the country of destination.

. About You:

• Relevant BS or BA degree desired or equivalent experience
• Minimum 2 to 5 years of experience in export customer service function, manufacturing-oriented preferred, with knowledge of customs and shipping documentation requirements.
• Proficiency in SAP or comparable software system desired
• Demonstrated ability in detail-oriented functions, with communication and export documentation
• Demonstrated leadership skills and ability to interact clearly and efficiently with customers, freight forwarders, shippers, and internal business functions.
• Demonstrated dedication to meeting internal and external customers' expectations while maintaining effective relationships with customers
• Strong written and verbal communication compete
• Computer literacy- basic knowledge of MS Office (Word, Excel, and PowerPoint)
• Ability to work with multi-disciplinary teams and across different locations

Specific Job Responsibilities:

• Processes the most complex customer orders, inquiries, and complaints covering items or products ordered with deep expertise
• Maintains ongoing relationships with key customers and commercial staff
• Utilizes knowledge of products, product availability, sales territories, and individual customers to provide a communication link to customers
• Records and processes orders and inquiries received by fax, telephone, and electronic mail.
• Provide pricing, availability, and schedule information within established guidelines.
• Work with freight forwarders to schedule shipments by ocean vessel to meet customer requirements
• Provides accurate and timely export fillings LC's and customer documentation
• Provides pricing, availability, and schedule information within the established guidelines.
• Researches and obtain a resolution of customer issues.
• Serves as the communications link between customers and sales staff to assure responsiveness
• Provides guidance and assistance to new and less experienced staff

Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence.

INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match.

EOE M/F/Vet/Disabled

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