Manager Fleet Services

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE

As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community.

INDYGO MISSION

IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.

Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.

Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community.

Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.

Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.

Communication: We value open and honest conversations with each other, our riders and the community.

Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.

Responsibility: We will be good stewards of our resources.

Results: We make things better today than they were yesterday.

Safety: We ensure safe and secure environments.

BENEFITS WE OFFER

• Full-time positions with guaranteed 40 hours per week
• Medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
• Free on-site wellness clinic for employees and their families
• Retirement plans (401A and 457B)
• Tuition reimbursement
• Free IndyGo transportation for employees and their families
• Eligibility for the Federal Loan Forgiveness Program

POSITION PURPOSE

The Fleet Services Manager is responsible for managing and developing a staff of supervisors and union employees responsible for servicing the Indianapolis Public Transportation Corporation’s (IPTC) fleet of revenue and non-revenue vehicles. The Fleet Services Manager will play an important role in ensuring the City of Indianapolis has clean, reliable, and safe public transportation 365 days a year.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this position successfully, an individual must be able to perform the essential functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

• Ensure the fleet distribution process (revenue service bill out) is completed efficiently to minimize operational disruption.
• Manage the staff working on the service line; enforcing department policies, adhering to the collective bargaining agreement, and planning adequate staffing levels.
• Oversee the fleet’s service operations, ensuring all vehicles have been correctly cleaned, fueled, charged, and are prepared for the next day’s revenue service.
• Recruit, train, evaluate, mentor, and discipline both union and supervisory staff.
• Lead and enforce safety programs in compliance with OSHA, FTA, and IndyGo standards; investigate incidents and implement corrective actions.
• Collaborate with other IndyGo departments on various projects, including but not limited to special event preparation, supporting advertising campaigns, fuel & fluid deliveries, and software/technology installs/upgrades.
• Responsible for developing, improving, and implementing department standard operating procedures.
• Conduct team meetings ensuring updates are provided routinely.
• Monitor employee productivity and implement action plans to maintain and improve department standards.
• Conduct routine audits of bus service line and identify opportunities for efficiency.

OTHER FUNCTIONS

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervise one or more employees.
• Apply supervisory responsibilities according to organizational policies and applicable laws.
• Plan, schedule, assign, and direct work; set goals for the staff; evaluate and manage employee performance; address complaints and resolve employee issues.
• Review and monitor productivity standards and ensure fair and equitable treatment of all employees.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• Associate’s degree in business, logistics, supply chain management, or a related field is preferred.
• Three to five years of direct supervisory or management experience in public transit or the transportation industry; an equivalent combination of education and experience that provides the required knowledge, skills, and abilities will be considered.
• Valid driver’s license is required.
• Supervisory experience in a union environment preferred.
• Basic understanding of diesel, electric, and hybrid vehicles preferred.
• Project management and customer relations experience is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Ability to primarily work on second shift, with the occasional need to work variable shifts, weekends, and holidays when operational needs dictate.
• Proficiency in using a computer and related technology including Microsoft Office and D365 products.
• Ability to prioritize, organize, and manage tasks and time effectively and adjust priorities quickly as circumstances and deadlines dictate.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Ability to read and express ideas in writing in English in documents that have a basic level of organization, structure, grammar, language, and terminology adjusted to the needs of the audience.
• Ability to interact with others, including groups, in person, and through phone, e-mail, and written correspondence.
• Capable of working independently and solving problems in time-sensitive environments.
• Ability to process and analyze data, work with probabilities, and make statistical inferences.
• Ability to monitor a budget, track and control expenses and revenues.

PHYSICAL DEMANDS

To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

• Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work.
• Able to work in an office, garage, or warehouse environment with some exposure to heavy machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, and dirt/dust.
• Ability to work independently with minimal supervision.
• Ability to remain stationary for long periods.
• Must be able to move through the facilities as needed throughout the workday.
• Ability to recognize and respond to hazards.
• Ability to identify and distinguish colors to recognize vehicle fluids.
• Occasional local and overnight travel may be required.

IndyGo is an Equal Opportunity Employer