What are the responsibilities and job description for the Customer Experience Representative - Join Our Award Winning Team!! position at Indy Auto Man?
We are seeking a dedicated Customer Experience Representative to join our award-winning team! The ideal candidate will be responsible for providing exceptional customer service, managing various administrative tasks, and contributing positively to the overall customer experience.
Why apply with us?
- Top notch culture
- Indy Top Workplaces winner - 4 consecutive years!
- Great Employers to Work in Indiana winner - 4 consecutive years!
- We invest in YOU
- Growth & advancement opportunities
- 4th location coming soon!
- Personal training and coaching
IAM Perks:
- Onsite executive coaching
- Gym membership reimbursement
- Health & wellness reimbursement
- WEEKLY pay every Friday
- Birthday off - PAID
- Employee referral bonuses
- Generous PTO plans
- Health benefits
- $15,000 Company Paid Life Insurance
- 401k plan with company match
- Saturday lunch provided
- Quarterly award banquets
- Monthly birthday/anniversary celebrations
Duties & Responsibilities:
- Create a positive first impression for customers
- Customer greetings & Check-ins
- Fumbled communication management
- Support the Internet Supervisor as a backup
- Coffee station & printer stocking
- Supply ordering
- Call & mail distribution
- Review counts
- Expected to work outside at times
- Assistance with vehicle transports
- Giving & receiving feedback consistently
- Other duties as assigned
The Ideal Candidate:
- Coachable and receptive to feedback
- A team player who contributes to a positive and cohesive work environment
- Effective communicator with strong interpersonal skills
- Demonstrates the ability to honor commitments
- Dependable, demonstrating consistent reliability in their work ethic and interactions with customers.
Minimum Requirements:
- Valid drivers license and clean driving record
- Must be able to pass background check
- Stable and consistent employment history
- Proficiency in both verbal and written communication
- Basic computer skills
- Willingness to work flexible hours, including evenings and Saturdays
- 2 years customer service experience
Equal Opportunity Employer:
Indy Auto Man is an equal opportunity employer and does not discriminate in hiring or promotions
Job Type: Full-time
Pay: $34,000.00 - $41,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Application Question(s):
- This position requires you to work every Saturday. Are you available and willing to work every Saturday?
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Indianapolis, IN 46227 (Required)
Work Location: In person
Salary : $34,000 - $41,000