What are the responsibilities and job description for the Senior Manager, Guest Experience & Event Services position at Industrial Tent Systems LLC?
Description
The Senior Manager leads front-of-house (FOH) service across all event types, from casual gatherings to high-end weddings. This role assumes ownership of guest experience post-sale, including service design, client communication, team alignment, and on-site leadership. Works closely with culinary leadership to ensure consistent service, appearance, and professionalism.
Key Responsibilities
Service Standards & Experience Design
- Develop and enforce FOH service and presentation standards.
- Define service flow, table protocols, and guest interaction expectations.
- Standardize catering tools, uniforms, and smallwares.
Client & Event Execution
- Serve as primary client contact after sales handoff.
- Translate client vision into executable service plans.
- Build, manage, and maintain Banquet Event Orders (BEOs).
FOH Leadership & Field Execution
- Lead FOH managers, servers, bartenders, and support staff.
- Ensure service aligns with timelines and company standards.
- Resolve on-site issues and maintain guest satisfaction.
Training & Team Development
- Deliver FOH training programs and build leadership pipeline.
- Promote accountability, pride, and attention to detail across the team.
Operational Alignment
- Collaborate with culinary, logistics, and operations teams.
- Ensure compliance with safety, alcohol service, and venue standards.
- Participate in post-event reviews and continuous improvement.
Requirements
Qualifications
- 5 years in catering, events, or hospitality leadership.
- Proven ability to execute service standards and complex events.
- Strong organizational, communication, and client-facing skills.
- Ability to travel and work flexible hours; physical ability to lift up to 50 lbs.
Preferred Certifications
- ServSafe or equivalent
- Alcohol service certification (TABC or equivalent)
- Valid driver’s license