Branch Supervisor

Job summary

Responsible for overseeing all operations and personnel at a designated branch location. Key responsibilities include inventory management, order fulfillment and delivery, staff supervision, and ensuring exceptional customer service in alignment with company standards and goals.

Duties and Responsibilities:

• Collaborate with inside and outside sales teams to meet customer needs while ensuring adherence to proper ordering and inventory control procedures.
• Manage all branch employees by setting clear job expectations, conducting performance reviews, addressing staffing needs, maintaining accurate time records, and resolving performance issues as needed.
• Ensure the branch facility, including vehicles, is clean, organized, and well-maintained.
• Accurately and efficiently process inventory transactions using the company's computer systems.
• Receive, inspect, and stock inventory with attention to accuracy and quality standards.
• Oversee order fulfillment, ensuring products are pulled, packed, and delivered in accordance with company procedures and customer specifications.
• Provide prompt, professional service to walk-in customers, maintaining a high standard of customer satisfaction.

Preferred Qualifications:

• Minimum of 2 years of supervisory or management experience in a warehouse or retail/store environment.
• Strong working knowledge of warehouse operations, processes, and best practices.
• Proficiency in inventory management systems and related computer software.
• Experience with industrial supply order entry, processing, and fulfillment.
• Completion of at least 2 years of post-secondary education (college or technical training preferred).

Required Qualifications:

• Proven ability to effectively lead a team and achieve operational productivity goals.
• Hands-on warehouse experience in a similar distribution or supply environment.
• Capability and proper qualifications to perform all branch roles as needed, including delivery driving and Vendor Managed Inventory (VMI) operations.

Physical Requirements:

• Ability to stand, bend, twist, and lift for extended periods, up to 8 hours per shift, with scheduled breaks.
• Capable of lifting up to 50 lbs.
• Proficient in operating a computer keyboard and navigating data on a screen.
• Ability to safely and legally operate a delivery truck, including loading and unloading orders with or without assistance.

(All educational requirements may be satisfied by equivalent experience at the company's discretion)