What are the responsibilities and job description for the Field Service Technician position at Industrial Service Solutions - PARENT?
Position Summary
ISS is seeking a skilled Field Service Technician with strong pump system experience. This hands-on role involves troubleshooting, maintaining, and repairing pumps, controls, valves, and piping both at customer sites and in our service shop. The ideal candidate will be self-motivated, safety-conscious, and capable of delivering excellent technical service. A valid Driver’s License and clean driving record are required.
Key Responsibilities
- Travel to customer locations for equipment diagnostics and repairs
- Troubleshoot mechanical and electrical issues involving electric motors, pumps, controls, piping, and valves
- Install and remove new or repaired equipment as needed
- Provide expert-level customer service and technical support
- Maintain accurate truck inventory and service vehicle readiness
- Complete field service reports and required documentation
- Must be available for after-hours and on-call shifts
- Ensure all work complies with manufacturer specifications and safety standards
- Read and interpret electrical and mechanical schematics for equipment assembly and repairs
- Perform failure assessments and recommend repair plans, including formulating material takeoffs, job scopes, and time assessments for repairs
- Maintain a clean, professional appearance and represent the company with a customer-focused attitude
Qualifications
- Proficient in working with 208/230/460V and single-phase power systems
- Solid understanding of electrical panel components and troubleshooting methods
- Minimum 5 years of experience in pump control troubleshooting
- Hands-on experience with electric motors – installation, service, and repair
- Familiarity with various pump types including submersible, centrifugal, vertical turbine, and self-priming pumps
- Proficient in using diagnostic tools such as multimeters, meggers, and laser alignment systems
- Must possess and maintain a valid Driver’s License and clean driving record
- Ability to pass a background check and drug screening
- Capable of working independently to complete routine pump and control service tasks
- Experience in water and wastewater treatment equipment is a strong plus
Reasonable accommodations will be made for qualified individuals with disabilities.
Note: This job description outlines the core responsibilities and expectations of the role but is not exhaustive. Additional duties may be assigned by management as needed.