East Coast Operations Manager

The East Coast Operations Manager will oversee the East Coast Operations Team and lead all operational and field service activities, ensuring efficiency, safety, quality, and profitability across multiple locations. This role provides strategic and hands-on leadership to drive operational excellence, optimize workflows, improve turnaround times, and maintain exceptional customer satisfaction. The ideal candidate is a results-driven operations leader with extensive experience in field service, maintenance, repair, or manufacturing environments. This individual must be willing and able to spend time at each operational site as well as customer locations to ensure alignment, performance consistency, and continuous improvement.

Essential Duties and Responsibilities

Operational Leadership

• Full P&L responsibility for East Region operations with an emphasis on profitable growth.
• Collaborate with the East Coast Vice President to develop annual budgets, business strategies, and action plans to drive performance.
• Build, develop, and lead a high-performance East Region team, focusing on MRO and field service execution.
• Drive efficiencies, cost reductions, and quality improvements through robust operational KPIs; establish reporting cadence using KPI data.
• Lead deployment and continuous improvement of tools, processes, and systems to ensure operational excellence.
• Foster a culture of accountability, safety, teamwork, and continuous improvement.
• Establish succession planning, building a deeper talent bench across the region.
• Ensure compliance with all company policies, safety regulations, and applicable industry standards (e.g., OSHA, EPA, FAA).
• Prepare and manage operational budgets, resource planning, and internal operational plans in collaboration with the sales team.
• Analyze financial and operational data to identify cost-saving and revenue-enhancement opportunities with a focus on quality. 
• Partner with sales and customer service teams to address operational issues and resolve escalations.
• Implement Lean, Six Sigma, or other continuous improvement methodologies.
• Maintain strict adherence to documentation, traceability, and quality assurance systems; ensure ISO compliance at non-ISO facilities.
• Oversee audits and ensure readiness for regulatory inspections.
• Oversee and Foster a culture of growth by adding new value propositions to existing territories.

Qualifications

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field.
• 10 years of progressive experience in operations or production management, preferably in repair, maintenance, or manufacturing environments.
• Proven success managing complex workflows, budgets, and cross-functional teams.
• Strong knowledge of operational best practices, safety compliance, and quality control systems.
• Excellent leadership, communication, and analytical skills.
• Experience with ERP/MRP systems and continuous improvement methodologies (Lean, Kaizen, Six Sigma).

Preferred Skills

• Industry-specific certifications (e.g., ISO 9001).
• Familiarity with inventory control, logistics, and supply chain management.
• Demonstrated ability to drive cultural and operational transformation.

Compensation & Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package (medical, dental, vision, retirement).
• Opportunities for professional growth and advancement.

*Relocation assistance available for the ideal candidate.

Reasonable accommodations will be made for otherwise qualified individuals with a disability.

Note: This job description is not intended to be an all-inclusive list of duties and standards. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.