Inside Sales for Industrial Supply

Position Summary

Seeking a dependable and customer-focused Inside Sales professional to support daily customer interactions, issuing quotes, order processing, and internal coordination across sales, operations, and shipping.

This position plays a critical role in ensuring customers receive timely communication, accurate order entry, and excellent service throughout the order lifecycle.

The ideal candidate is organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced manufacturing and distribution environment.

Key Responsibilities

Customer Support

· Serve as a primary point of contact for customer inquiries via phone and email

· Provide professional and timely communication regarding orders, pricing, lead times, shipping status, and product information

· Build strong customer relationships through responsive and solution-oriented service

· Assist customers with troubleshooting basic order and delivery issues

Order Entry & Processing

· Enter and maintain customer orders accurately within the ERP system

· Review purchase orders for pricing, terms, product accuracy, and delivery requirements

· Coordinate with purchasing, production, warehouse, and shipping departments to ensure on-time fulfillment

· Process returns, credits, and order changes as needed

Account & Administrative Support

· Maintain customer records and documentation

· Assist with preparing quotations and supporting the sales team

· Monitor open orders and proactively communicate delays or issues

· Support collections efforts by communicating with customers regarding past due invoices when necessary

· Assist with general office and administrative duties as assigned

Internal Coordination

· Work closely with operations and production teams to prioritize customer needs

· Help identify process improvement opportunities within customer service workflows

· Maintain a high level of accuracy and attention to detail in all communications and transactions

Qualifications

Required

· 5 years of customer service, inside sales support, or administrative experience

· Strong communication and interpersonal skills

· Excellent organizational and multitasking abilities

· Proficiency in Microsoft Office, particularly Excel and Outlook

· Ability to work independently and collaboratively within a team environment

· Strong attention to detail and problem-solving skills

Preferred

· Experience in manufacturing, industrial distribution, or hose/fittings industry

· ERP system experience (Tribute ERP experience preferred)

· Experience processing purchase orders and coordinating shipments

· Basic understanding of inventory, logistics, or production processes

Schedule

· Full-time position – Onsite Required

· Monday through Friday

· Standard business hours with occasional overtime as needed

Compensation & Benefits

· Competitive compensation based on experience

· Health, dental, and vision insurance

· 401(k) with company contribution

· Paid time off and company holidays

· Opportunity for growth within a growing organization

Pay: $25.00 - $40.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Inside Sales for Industrial Supply: 5 years (Required)

Work Location: In person

Salary : $25 - $40