Customer Service and Office Coordinator

Position Overview

We are seeking a Customer Service and Office Coordinator who is driven, resourceful, and eager to learn. This is a hands-on role for someone who thrives in a fast-paced, growing industrial business and takes pride in turning operations into a well-oiled machine.

You’ll be at the heart of our administrative and customer service operations: ensuring every order, shipment, and customer interaction runs smoothly while also identifying opportunities to improve our systems and processes. The ideal candidate is a self-starter who combines meticulous attention to detail with the ability to see the bigger picture and drive continuous improvement.

Key Responsibilities

• Customer Operations:
  
  

Manage all customer service functions including order documentation, sales and work order entry, shipment processing, freight coordination, and invoicing.

• Operational Reporting:
  
  

Prepare and distribute daily, weekly, and monthly reports on order status, backlog, outside services, and invoicing performance to support proactive decision-making.

• Purchasing & Inventory Management:
  
  

Handle purchasing of outside services, shop inventory, and supplies. Maintain a reliable safety stock system for critical items and perform monthly cycle counts with reconciliations.

• Process Improvement & Systems Development:
  
  

Identify inefficiencies or bottlenecks in administrative workflows and implement practical, scalable improvements to streamline operations.

• Compliance & HR Administration:
  
  

Maintain OSHA documentation and reporting, manage MSDS records, and handle new hire paperwork, employee benefits administration, and other HR-related duties.

• Customer Credit & Vendor Coordination:
  
  

Perform credit checks, manage vendor relationships, and ensure alignment with company credit policies and customer-first standards.

• General Office Support:
  
  

Provide administrative support including answering phones, managing correspondence, filing, and assisting leadership with special projects as needed.

Who You Are

• A self-directed, proactive problem solver who takes initiative and follows through.
• Highly organized with strong attention to detail and time management.
• Comfortable managing multiple priorities in a dynamic environment.
• Curious and eager to learn, improve, and grow within an entrepreneurial company.
• A team player who values integrity, accountability, and customer satisfaction.
  
  

Qualifications

• 3–5 years of experience in a self-managed office, customer service, or operations coordination role.
• Strong computer skills, including Microsoft Office Suite; experience with JobBOSS/E2 or similar ERP software a plus.
• Bachelor’s degree preferred (or equivalent experience in manufacturing, business, or operations).
• Excellent communication and problem-solving skills.
• Legally authorized to work in the U.S. without company sponsorship.
  
  

About Industrial Plating Company

Founded in 1963, Industrial Plating Company has built a strong reputation for innovation and technical excellence in surface finishing and industrial coatings. Our expertise helps Fortune 1000 manufacturers and growing industrial customers alike improve production efficiency, reduce costs, and enhance product quality. As we continue to grow, we’re looking for team members who share our entrepreneurial mindset, commitment to integrity, and passion for helping customers succeed.

Why Industrial Plating Company

• Be part of a growing, entrepreneurial industrial business with a strong legacy and forward-looking vision.
• Work directly with company leadership and influence operational improvements that drive growth.
• Join a team committed to ethics, customer success, and continuous learning.
• Competitive compensation and benefits, with opportunities for professional development.
  
  

You Should Be Proficient In

• Customer Service
• Bachelor's Degree
• Business-to-Business (B2B)
• Sourcing and Procurement Experience