Sales Operations Specialist - Renewals

Job Description

The Sales Operations Specialist – Renewals is responsible for managing the full lifecycle of customer subscription renewals, including OEM-provided services, third-party subscriptions, and INS-managed service contracts. This role ensures timely renewals, accurate documentation, and seamless coordination across teams to support revenue continuity and customer retention. The position operates under the Business Operations department and plays a key role in driving subscription efficiency and renewal strategy execution.

Duties & Responsibilities:

• Manage end-to-end renewal processes for customer subscription services and managed service contracts
• Generate and process renewal quotes, agreements, and related documentation
• Maintain accurate records of all renewal opportunities, timelines, and contract terms
• Partner with Account Managers and Inside Sales to ensure proactive customer outreach and renewal engagement
• Coordinate with Finance, Service Delivery, and external partners to validate subscription and contract details
• Monitor the renewal pipeline and provide regular reporting and forecasting to the Sales and Business Operations teams
• Identify potential renewal risks and work with stakeholders to implement mitigation strategies
• Contribute to the continuous improvement of renewal workflows and operational procedures
• Respond to customer inquiries related to renewal terms, pricing, and contract conditions

Required Qualifications:

Education:

• Bachelor’s degree in Business, Operations, or a related field

Experience:

• Minimum of 2 years in sales operations, subscription management, contract management, or customer success

Technical Skills:

• Proficiency in CRM systems (e.g., HubSpot, NetSuite)
• Experience with quoting tools and intermediate Excel skills
• Familiarity with subscription management software is preferred

Interpersonal and Organizational Skills:

• Strong communication and coordination abilities across teams and with external partners
• Ability to manage multiple tasks and prioritize effectively
• Excellent attention to detail and follow-through on renewals and documentation
• Problem-solving mindset with a focus on customer satisfaction and operational efficiency

Preferred Qualifications:

• Experience handling renewals for SaaS and managed service contracts
• Knowledge of telecommunications or technology subscription services
• Understanding of revenue recognition for recurring service contracts

Physical and Environmental Requirements:

• Position is primarily performed in a professional office environment  
• Must be able to sit or stand for extended periods and use standard office equipment 

Additional Requirements:

• Must be legally authorized to work in the United States
• Must be able to pass a criminal background check and drug screening

Location:

• INS HQ – Richardson, TX (Dallas-Fort Worth Metro Area) with flexibility for remote work

EEO Statement:

Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks.