Customer Service - Manufacturing

Fast paced fabrication manufacturing plant in Decatur looking for superb customer service representative. Must be detail oriented, forward thinker, and positive attitude. Be able to work in a team environment as well as alone with little supervision.

YOU MUST HAVE WORKED IN PRODUCTION OR MANUFACTURING PLANT TO BE CONSIDERED FOR THIS POSITION - IF ALL YOU HAVE IS RETAIL OR FAST FOOD THIS IS NOT A POSITION FOR YOU.

QUALIFICATIONS:

• High school diploma or equivalent

• Minimum 1 year of related experience in a manufacturing environment

• Proficient in Excel, Word, or other Windows Applications

• Proficient in scanning and emailing documents

• Clear, professional communication both verbal and written

• Must have high level of interpersonal skills to oversee sensitive and confidential information

• Ability to communicate with outside sources and customers to acquire necessary information for completion of job tasks

• Ability to work within deadlines consistently and with minimal supervision

• Ability to apply judgment and discretion where appropriate

• Ability to work on multiple projects efficiently

• Willingness to make day trips to customer sites

RESPONSIBILITIES/DUTIES:

• Proactive management of customer relationships through ongoing communication
• Receives purchase orders and order releases from customers via email, fax, US mail or customer websites.
• Analyzes and identifies customer requirements
• Verifies purchase orders/releases for correct pricing, lead time and delivery
• Sends acknowledgements to customers on all purchase orders
• Generates work orders and documents needed for production.
• Maintains the production schedule and other reports as needed.
• Serves as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel
• Expedites and tracks orders for customers
• Generates correspondence to secure additional customer information to resolve customer disputes
• Verifies shipment packing lists against customer purchase order
• Monitors production status and proactively notifies customers as needed
• Maintains documentation files such as customer files, quote files and purchase order files
• Provides sales with bid development packages, customer request for quotes and proposals
• Complies with quality policies and procedures defined in the Matthews Industries Quality Policy Manual (QPM) as well as other company-initiated guidelines.
• Requires continual attention to detail and extreme accuracy
• Must have working knowledge of shipping BOL ( Bill of Lading)
• Must have working knowledge of ASN - (Advanced Shipping Notice)