What are the responsibilities and job description for the Aftermarket Customer Service Specialist position at Industrial Flow North America?
As an Aftermarket Customer Service Specialist, your mission is to to ensure accurate and timely processing of parts orders while delivering exceptional support to internal teams and customers, helping drive operational efficiency and customer satisfaction. You will report to the Business Line Manager - Aftermarket Sales & Marketing.
You will:
- Verify equipment and serial data, and prepareaccurate quotations using approved pricing and SAP inventory checks.
- Generate accurate spare-parts quotations by applying approved pricing matrices, confirming equipment serial numbers, and validating stock or lead-time in SAP.
- Convertaccepted quotes into clean SAP sales orders and maintains complete, up-to-date customer and asset records.
- Proactively followup on open quotations, clarifying technical/commercial questions, suggest alternatives, and convert opportunities into bookings.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have at least 2years of experience, working in customer service within a manufacturing or repair environment.
- High School Diploma
- Proven experience in planning and scheduling
- Experience with ERP systems, preferably SAP
- Strong problem solving skils, the ability to work independently, and the discretion to manage customer issues efficiently.
- Attention to detail and strong interpersonal communication skills
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office on Greens Road in Houston, TX
Industrial Flow North America is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class.