What are the responsibilities and job description for the Quality Systems Technician position at Industrial Electric Mfg. (IEM)?
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B in annual sales and 10,000 commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Job Summary
The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations.
Key Responsibilities
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B in annual sales and 10,000 commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Job Summary
The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations.
Key Responsibilities
- Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
- Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
- Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
- Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
- Support the digitization and automation of quality recordkeeping, including testing logs, process checkpoints, and traceability systems.
- Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
- Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
- Monitor system performance and escalate recurring issues or improvement opportunities.
- Maintain accurate documentation of setups, system changes, and configuration parameters.
- Provide technical support to shop floor users to ensure quality systems are functioning correctly.
- Assist in quality-related training sessions for new tools or systems implementation.
- Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
- Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
- Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
- 2 years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
- Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
- Strong troubleshooting and problem-solving skills in both hardware and software environments.
- Ability to read technical drawings, flowcharts, and system diagrams.
- Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
- Proficient in Microsoft Office and experience with digital tools used in quality systems.
- Good communication skills and a detail-oriented mindset.
- Knowledge of lean manufacturing or six sigma principles is a plus.
- Split between office and shop floor environments.
- May require light hands-on work for system setup, testing, and troubleshooting.
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.