What are the responsibilities and job description for the Platform Manager position at Industrial Electric Manufacturing?
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B in annual sales and 10,000 commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Platform Manager
Location: US Remote
Reports To: Director, Platform Execution & Delivery
Salary Range: $70,000 - $105,000 Annually
Position Summary
This position is responsible for effectively managing and maintaining relationships between the company and our customers during the order cycle by working directly with customers to access and help meet their needs.
Key Responsibilities
- Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer's expectation.
- Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process, which includes all order management activities.
- Coordinate with other internal departments and customers to achieve on-time shipment.
- Review customer Purchase Order and resolves any commercial/technical issues.
- Prepare order for entry along with managing all associated documents and correspondence.
- Participate in engineering handoff meetings when applicable.
- Work with engineering and customer through the submittal and release process.
- Work with engineering, quotations, sales and customer to manage change orders.
- Work with field service to schedule and resolve manufacturing deficiencies and site commissioning.
- Work with client-specified integrator by communicating schedule and providing technical support services
- Prepare cost proposals and deliver to clients for customer-driven order revisions.
- Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
- Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
- Perform other duties, which may be required by supervisor.
COMPETENCIES:
- Communication Proficiency
- Project Management
- Technical Capability
- Customer Focus
- Problem Solving/Analysis
Qualifications
- Bachelor's degree in Business, Mathematics, Computer Science, or Engineering required.
- Minimum 2-4 years of experience in a Project Management or similar position.
Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
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Salary : $70,000 - $105,000