What are the responsibilities and job description for the Front Desk Clerk position at Indus Hotel Corp?
Front Desk Clerk – Home2 Suites / Tru by Hilton, Grove City, OH
Pay: $16.00 per hour
Position Type: Full-Time
Benefits
- Benefits begin 30 days after hire
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Critical Illness & Accident Insurance
- Paid Time Off (PTO)
- Hotel Discounts
Job Summary
We are seeking a friendly, professional Front Desk Clerk to provide exceptional guest service and support daily front office operations. The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an outstanding guest experience.
Key Responsibilities
- Greet and assist hotel guests in a courteous and professional manner
- Process guest arrivals, departures, and special requests efficiently
- Maximize revenue opportunities through upselling and rate management
- Follow hotel cash-handling procedures
- Maintain a clean, organized front desk area
- Address guest concerns and work toward prompt resolution
- Report safety, security, and maintenance concerns to management
- Complete shift reports, cash drops, and other front desk duties
- Maintain proper key control procedures
- Comply with hotel, brand, and company standards and policies
- Work closely with the sales team to identify revenue opportunities
- Utilize the property management system (PMS) effectively
- Attend meetings and training sessions as required
- Be flexible with scheduling and available to work various shifts
Qualifications
- Previous customer service experience required
- Hotel front desk experience preferred
- Strong communication and interpersonal skills
- Excellent customer service and problem-solving abilities
- Proficient in English, both verbal and written
- Reliable, professional, and team-oriented
What We're Looking For
We value associates who are dedicated to delivering exceptional guest experiences, maintaining professionalism, and contributing to a positive team environment. Adaptability, dependability, and a willingness to learn are essential.
Apply today! We look forward to hearing from you.
Salary : $16