Intake Coordinator/Scheduler

Company Overview
If you are self-starting, upbeat, organized, and looking for a challenging career and also would like to make a difference in peoples’ lives then this job is for you. Our rapidly growing home care agency is caring for the patients in Cincinnati-Dayton area providing skilled care. Our mission is to provide best quality service to our home based patients. Besides delivering exceptional service to our patients, we provide education to our patients and their care givers promoting healthy lifestyle. We are accredited by Joint Commission, an agency that assures the highest standard of patient safety and quality care.

Responsibility

• Receive and coordinate all referrals to include notification of insurance providers for prior authorization and services covered
• Responsible for the review of daily logs and notes from Case Managers to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation.
• Using discretion and independent judgment in handling patient or physician complaints received documents and forwards to appropriate administrative staff.
• Responsible for maintaining supply inventory as well as daily distribution of supplies to field staff. Maintains log and any reports essential for appropriate billing and reorder process.
• Communicate with Clinical Director any information received from physician, patient or employees about the patents care or needs.
• Primary contact for receiving phone calls to the branch office.
• Obtain the physician orders by phone, documents, notifies appropriate Case Manager and adjusts schedules accordingly as indicated. Files all office records as necessary.
• Assign a case manager for SOC and other disciplines that were ordered by the physician or recommended by clinical Director. Follow up with field staff and keep track of their schedule.
• Enter and upload paper documents in the health care system.
• Perform pre-billing audit. This involves reconciling electronic posted visits with the pre-billing audit tool received from the QA department. Submit completed bill audit to biller.
• Assist as needed in tracking all MD orders for Medicare compliance. Serve as backup to order management associate.
• Follow company policies and procedures and maintain HIPPA compliance.

Qualifications

• High School diploma or equivalent required. Health care back ground will be plus.
• 3 years of experience in customer service in home care industry preferred.
• Excellent attention to detail and verbal communication skills required.
• Familiarity with internet applications and good computer skills required.
• Should be able to work in team-oriented environment.

This is a full time position and core hours of work and days are Monday through Friday 9:00am to 5:30pm. This position may require some after hour work. We are looking to hire individuals who share our values and want to grow with the company.

Equal employment opportunity. Citizenship or permanent resident status required.

We offer competitive salary (consistent with experience) and health, dental and retirement benefits.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Medical Specialty:

• Home Health

Ability to Relocate:

• Mason, OH 45040: Relocate before starting work (Required)

Work Location: In person