IT Help Desk Technician

IT Help Desk Technician (Seasonal)

Hale Groves, Vero Beach, FL

Pay Rate: Starting at $16.00/hr

Target Start Date: Immediate

Schedule: Monday - Friday. Some evenings and weekends will be required in peak season

We’re seeking a motivated Seasonal Help Desk Technician to join our onsite team in Vero Beach, FL. This role provides technical support to employees, ensuring smooth operation of systems, hardware, and software.

Roles & Responsibilities

• Respond to requests for IT assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Fixing hardware issues including replacing equipment and peripherals such as computers, terminals, and routers.
• Advise the user on the problem status.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Redirect problems to appropriate resources.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports.
• Stay current with system information, changes, and updates.
• Provides one-on-one end-user problem resolution over the phone for approved personnel.
• Computer (PC) software.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs, and switches.

Education, Experience & Qualifications

• High school degree or equivalent; AA degree in computer science, information systems, or related field preferred.
• CompTIA A , CompTIA Net certification, or other related IT professional certification preferred.
• 2 years’ previous experience as a help desk technician, computer technician, or IT support.
• Ability to troubleshoot and resolve multiple issues.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent verbal and written communication skills.
• Comfortable in a diverse and fast-paced environment.
• Goal-oriented, organized team player.
• Up-to-date knowledge of Microsoft software and network environment.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee must be able to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

The peak season for Indrio Fields spans from November through January. PTO blackouts may apply in peak season.

Indrio Fields is a drug-free workplace. Candidates may be subject to drug screening in accordance with company policy. A background check is required for employment.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.