Lead ServiceNow Solution Architect

Indotronix is seeking a Lead ServiceNow Solution Architect in Pittsburgh, PA, and multiple client tech hubs with our direct client

Position Title: Lead ServiceNow Solution Architect

Position Location: Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX, Phoenix, AZ, Miamisburg, OH, Philadelphia, PA, Jacksonville, FL, and Rock Mount, NC

Ability to work remote: Hybrid 3 days in office, 2 remote

RTO in 2026 will be 5 days in the office.

Acceptable time zone(s): EST CST, MT

Days of the week: Mon Fri, 40 hours

Working Hours (Flexible): 8:00 AM 5:00 PM EST

OT: No -Occasional o/t will be required in support of releases

Duration: Contract to hire

Job Summary:

We are seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and optimization of IT Operations Management (ITOM) and Configuration Management Database (CMDB) capabilities across the enterprise.

This role will architect scalable solutions for Discovery, Service Mapping, Event Management, and CMDB governance, ensuring alignment with ITIL best practices and ServiceNow s Common Service Data Model (CSDM).

The architect will partner with platform teams, infrastructure, and business stakeholders to deliver trusted configuration data, enable automation, and improve operational resilience

Key Responsibilities:

ITOM & CMDB Architecture: Define and maintain CMDB data models, CI classes, and relationships aligned with CSDM and ITIL standards.

Service Mapping & Discovery: Lead implementation of Service Mapping strategies and configure Discovery schedules, probes, and sensors.

Integration & Automation: Design integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.

Governance & Compliance: Define data ownership and stewardship models, enforce ACLs and security policies for CMDB and ITOM modules.

Technical Leadership: Act as Design Authority, producing architecture diagrams, standards, and reusable templates; mentor developers and administrators

Required Qualifications:

10 years in enterprise architecture or platform engineering, with 5 years in ServiceNow ITOM and CMDB implementations.

Expertise in Discovery, Service Mapping, Event Management, and CMDB governance.

Strong integration skills with APIs and experience in scripting (JavaScript, PowerShell, Python).

Solid understanding of ITIL processes and CSDM alignment

Preferred Certifications:

ServiceNow CSA (Certified System Administrator).

CIS ITOM, CMDB, Discovery.

CAD (Certified Application Developer); ITIL v4 Foundation.

Interview Process:

1st Round 2-3 person panel 30 minutes

2nd Round 2-3 person panel 30 minutes

Indotronix Commitment: A Safe and Inclusive Workplace" Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.