What are the responsibilities and job description for the Training Specialist position at Indotronix Avani Group?
Callouts:
- This role is remote with candidates needing to be near one of the operating offices ( Allentown PA, RI or Louisville KY ) to occasionally go on site for go lives.
Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience.
This individual will create new and improve upon existing training resources and assets, including Instructor-Led Training (ILT) modules, standard operating procedures, job aids, assessments, and supporting program execution information.
Education/ Experience
• Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
• A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
Salary : $32 - $46