Senior Human Resources Coordinator

Description:

The Sr. HR Coordinator will be part of the Peripheral Intervention (PI) HR team and will work closely with business leaders and associates of the Sales organization to ensure effective onboarding of associates. The ideal candidate will also facilitate the understanding of HR processes, policies, and systems. Provide ongoing support in HR policies, benefits, talent acquisition, Workday, onboarding, offboarding, payroll, and reporting requirements. The position will also support the HR function in employee activities, support of associate resource groups (ARG), communication, and assist with administrative duties as needed.

Responsibilities:

• Receives and responds to inbound inquiries and communications regarding matters in the PI Sales organization and helps process routing activities in the human capital management system to ensure efficient and effective delivery of services supporting the Americas.
• Act as a liaison between the Sales organization and the Associate Service Center (ASC) to provide support with interactions from associates via both phone and email, to include general inquiries, feedback, or notification of incidents, and knowledge base to provide appropriate responses.
• Uses a computerized system for tracking, information gathering, and/or troubleshooting.
• Responds to inquiries and resolves problems of basic to moderate complexity.
• Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC.
• Actively redirect employees to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the knowledge management portal.
• Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.
• Build customer relationships throughout the operations supported by the Americas ASC.
• Coordinate and facilitate new hire onboarding process for the Sales organization.
• Ensure electronic completion of new associate paperwork in Workday and ADP.
• Support and participate in strategic HR projects (i.e., report/spreadsheet creation, attraction activities, retention initiatives).
• Maintain physical and digital employment files.

Qualification:

• Experience using a case management system, knowledge portal, and navigating a Human Resource Information System (HRIS)/ERP software systems such as Taleo, Workday or SAP.