What are the responsibilities and job description for the Help Desk Analyst position at Indotronix Avani Group?
Job Title: Help Desk Analyst
Duration: 6 Months
Primary Skills: Helpdesk, Grouplink , Jira
Payrate: 35$/hr on W2
Minimum skills and experience:
• Minimum 2 years of experience working in a single point of contact help desk
• Experience using Jira Service Management Helpdesk application
• Experience using GroupLink’s eHelpdesk platform
• Experience using Genesys Cloud contact center and customer experience platform
• Strong customer service skills; telephone etiquette
• Great team-oriented interpersonal skill
• Great organizational skills
• Excellent analytical and problem-solving skills
• Strong oral and written communications skills (technical and non-technical)
• Robust understanding of the ACD system and trouble ticket process