Support & Operations Coordinator

Indoor Golf Launch | Part-Time with Full-Time Growth Opportunity

Location: Cache Valley, Utah
Job Type: Part-Time (Potential to Grow into Full-Time)
Compensation: Based on experience plus commission/bonus

About Indoor Golf Launch

Indoor Golf Launch is a fast-growing company specializing in custom indoor golf simulators for homes, businesses, and commercial facilities across the country.

We help customers bring their dream golf setups to life, from designing their space and selecting equipment to coordinating delivery and professional installation.

As we continue to grow, we're looking for a motivated, organized, and dependable individual to join our team and help support our customers and daily operations.

About the Position

We're looking for a Customer Support & Operations Assistant who enjoys helping people, solving problems, and keeping things organized.

This role will involve a combination of customer communication, order management, installation coordination, and general operational support.

The ideal candidate is someone who takes initiative, pays attention to details, and is comfortable juggling multiple responsibilities in a fast-paced, growing business.

This position will initially be part-time, with the opportunity to grow into a full-time role as the company continues to expand.

Key Responsibilities

Customer Support

• Respond to customer questions through phone, email, and other communication channels.
• Provide customers with updates regarding orders, shipping, and installation timelines.
• Help troubleshoot basic customer issues and coordinate solutions with the appropriate team members.
• Follow up with customers after installations to ensure satisfaction.
• Help maintain a positive customer experience throughout the entire process.

Operations & Order Management

• Track customer orders from purchase through delivery and installation.
• Assist with ordering products and coordinating shipments with vendors and suppliers.
• Monitor order statuses, shipping updates, and delivery timelines.
• Help coordinate installation schedules and communicate with installation teams.
• Maintain accurate customer records and project details.
• Assist with inventory tracking and general warehouse/office coordination as needed.

Administrative & Team Support

• Support the sales and operations teams with day-to-day tasks.
• Keep internal systems, customer information, and project documentation organized.
• Assist with improving processes and creating more efficient workflows.
• Help with miscellaneous projects and responsibilities as the company grows.

Qualifications

What We're Looking For

• Strong communication and customer service skills.
• Highly organized with excellent attention to detail.
• Comfortable using computers, spreadsheets, and business software.
• Ability to manage multiple tasks and prioritize responsibilities.
• Dependable, self-motivated, and willing to take initiative.
• Strong problem-solving skills and a willingness to learn.
• Positive attitude and ability to work well with a small team.

Bonus Qualifications (Not Required)

• Previous experience in customer service, operations, logistics, or administrative support.
• Familiarity with golf, golf simulators, or technology.
• Experience with CRM software, order management systems, or inventory tracking.
• Experience working in a growing small business.

Golf knowledge is a plus, but not required. We're happy to train the right person.

Schedule & Growth Opportunity

This position will begin as a part-time role, with scheduling and hours to be discussed during the hiring process.

As Indoor Golf Launch continues to grow, there is potential for this position to develop into a full-time role with additional responsibilities and opportunities for advancement.

Why Join Indoor Golf Launch?

• Be part of a rapidly growing company in the indoor golf industry.
• Work closely with a small, motivated team.
• Gain hands-on experience in customer service, logistics, and business operations.
• Enjoy a variety of responsibilities rather than doing the same thing every day.
• Have opportunities to grow professionally as the company expands.

Pay: From $15.00 per hour

Expected hours: 30.0 per week

Work Location: In person

Salary : $15