Install Coordinator

We are looking for an Outgoing, Friendly, and Organized HVAC Installation Coordinator to join our growing team

Excellent Compensation and Benefits with Opportunity to Advance!!

At Indoor Air Technologies, your role is to provide extraordinary service to all customers in a professional manner and to be an ambassador for our company and its Core Values, which are: (1) Customer Service is the #1 Priority; (2) Takes Ownership; (3) Positive Attitude; (4) Willingness to Adapt and Grow; (5) Honest and Trustworthy; and (6) Understands the Importance of Reputation. We believe in providing a top quality product to our loyal clients and go the extra mile to achieve this goal. As a customer service representative, you will be the first person to interact with customers and help solve their problems.

Responsibilities:

• Receive and process all executed install contracts
• Schedule installations with customers
• Track callbacks and warranty calls, job follow-ups, and serve as first point of contact for customers prior to and after installation completion
• Maintain all job files and ensure all tasks and work products are completed for each job
• Maintain accurate lists of pending jobs (sold but not completed) and follow up work required
• Conduct “happy calls” to ensure customers are satisfied with the work completed
• Serve as first point of contact for all questions and concerns related to the installation process
• Complete and process construction permits
• Collect deposits, final payment and/or information required to process financing
• Assist A/R and A/P departments as necessary including collections for past due accounts, completing and submitting rebate paperwork, and coordinating vendor orders and deliveries

Qualifications:

• Previous experience in a telephonic customer service role
• Experience in HVAC or related home services industry preferred
• Willingness to learn, adapt and put the customer first
• Strong problem solving and critical thinking skills
• Ability to work in high-pressure environment and maintain a positive attitude
• Ability to learn new software and/or experience with ServiceTitan

Experience:

• 1 years telephonic customer service experience
• Experience with residential services scheduling and permit process preferred
• Experience with ServiceTitan preferred

Compensation and Benefits:

• Competitive base hourly rate
• Excellent medical coverage
• 401(k) with employer match
• Paid Time Off
• Paid Training opportunities
• Advancement Opportunities – We are a fast growing company and look to promote from within
• Unlimited snacks and drinks in the office

Professional Skills:

• Positive attitude
• Teamwork
• Reliable
• Timeliness
• Organization
• Delivering customer satisfaction

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $23 - $26