What are the responsibilities and job description for the Made To Measure Specialist position at Indochino?
Job Details
Description
RESPONSIBILITIES:
Client Engagement Sales Leadership
- Cultivate and nurture relationships with clients, understanding their style preferences, fit requirements, and wardrobe needs.
- Drive made-to-measure sales through personalized consultations, proactive outreach, and effective follow-ups.
- Manage client appointments and walk-in consultations to optimize sales opportunities.
- Educate clients on fabric options, garment construction, and customization possibilities to create a tailored experience.
- Actively seek opportunities to drive traffic and increase appointments through local networking and partnerships.
- Achieve and exceed individual sales targets and contribute to team goals within the Nordstrom environment.
Fittings and Alterations
- Conduct accurate fittings and pinning sessions to ensure garments meet client expectations for fit and comfort.
- Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed with precision.
- Oversee the fitting process by holding accountability for quality and efficiency.
- Collaborate with Nordstrom tailors and Indochino specialists to communicate customer requirements effectively.
- Educate clients on the fitting process and set clear expectations for alterations and delivery timelines.
- Maintain a high level of attention to detail during fittings to uphold Indochino’s quality standards.
Customer Experience
- Deliver an elevated shopping experience that reflects Indochino's commitment to luxury and craftsmanship.
- Handle client inquiries and resolve concerns with professionalism and urgency, ensuring positive outcomes.
- Provide in-the-moment support to ensure each client’s needs are met promptly and effectively.
- Ensure all client measurements, preferences, and orders are accurately documented and communicated to internal teams.
- Conduct post-purchase follow-ups to ensure satisfaction and drive repeat business.
Operational Excellence
- Maintain the Indochino shop-in-shop space to the highest standards, reflecting luxury and brand integrity.
- Assist with inventory management, merchandising, and the visual presentation of product offerings.
- Ensure the shop is prepared for daily operations and secured at the end of each day in line with Nordstrom’s policies.
- Maintain accurate records of sales, alterations, and client interactions. Entrepreneurial Mindset & Brand Representation
- Act as a brand ambassador for Indochino, representing the brand with professionalism and expertise within Nordstrom.
- Drive local marketing efforts to increase awareness and foot traffic to the shop-in-shop location.
- Identify new opportunities for business growth within the Nordstrom environment.
- Collaborate with Nordstrom partners and Indochino management to elevate the client experience and optimize sales.
REQUIREMENTS:
- 3 years of experience in luxury fashion sales, preferably within made-to-measure menswear.
- Strong understanding of garment construction, fabrics, and tailoring techniques.
- Exceptional interpersonal skills with the ability to build rapport and trust with clients.
- Proven track record of meeting and exceeding sales targets in a competitive luxury retail environment.
- Excellent communication skills, with the ability to articulate styling advice and customization options effectively.
- Proficiency in iOS and MS Office applications; familiarity with Nordstrom POS systems is an asset.
- Flexibility to work evenings, weekends, and holidays as required by the Nordstrom environment.
- Entrepreneurial mindset with a proactive approach to driving sales and enhancing the customer experience.
WHY WORK AT INDOCHINO:
- Luxury Environment: Represent a leader in made-to-measure menswear within one of the world’s most respected retailers.
- Career Growth: Gain hands-on experience in luxury sales with opportunities for advancement within Indochino’s growing retail operations.
- Collaborative Team: Work alongside both Indochino and Nordstrom teams to deliver exceptional client experiences.
- Customer Focused: Join a company that values high-touch service and empowers its team to deliver unforgettable experiences.
Compensation Range: $18.00 - $22.00
Equal Opportunity Employer
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Salary : $18 - $22