What are the responsibilities and job description for the In-House Tailor position at INDOCHINO?
Responsibilities
- Perform and complete alterations according to Indochino’s guidelines and service standards
- Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
- Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
- Customer-centric approach, understanding and showing enthusiasm for the product and brand
- Press, steam, and spot clean garments/merchandise as necessary
- Follow quality control guidelines and garment inspection
- Meet or exceed required productivity levels (300 units a month at a minimum is expected) and ensure every request is responded to in a timely manner
- Complete any rush orders, special requests and escalated situations
- Maintain an accurate record of alterations completed, utilizing the tools provided
- Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
- Cultivate customer relationships to create loyalty and foster brand ambassadors
- Identify and communicate possible quality discrepancies, both from factory and from vendors
- Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
- Educate customers and Showroom personnel on proper fitting techniques
- Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
- Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
- Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times
- High level of applied tailoring skills
- Knowledge and ability to complete all alterations needed in store.
- Ability to bridge communication between Showroom staff and tailors
- Ability to multi-task, prioritize and work within tight deadlines
- Strong desire and aptitude to develop, learn and grow through hands-on experience
- Proficiency in Word, Excel or Google Docs is a definite asset
- A strong design sense and trend awareness across all fields
- Previous experience in Fashion Retail an advantage
- Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
- High level of ownership, accountability and initiative
- Flexibility to work retail schedules such as weekends, evenings, and holidays
- Desire to work in a fast-paced environment guided by iterative learning and team engagement.
- Excellent organizational, interpersonal, and time-management skills
- Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms
- Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
- Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
- Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
- Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.