What are the responsibilities and job description for the Food Server position at Indochine NYC?
About Us
Since 1984, Indochine has been a standout in New York’s dining scene – combining chic downtown ambiance, French-Vietnamese fusion cuisine, and a “see-and-be-seen” vibe that attracts guests from near and far. With its iconic tropical décor (banana-leaf motif, palm fronds, low lighting) and stylish crowd, Indochine offers both a memorable guest experience and a dynamic working environment.
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Position Summary
We are seeking a polished, energetic Server to join our front-of-house team. This person will deliver exceptional service in a high-volume, upscale dinner setting, ensuring guests enjoy not only our unique menu but the full Indochine experience. The ideal candidate thrives in a fast-paced environment, embraces the ambiance of our space, and brings sophistication, hospitality, and teamwork to every shift.
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Key Responsibilities
• Greet guests with warmth, guide them through the menu, make recommendations, and answer questions about French-Vietnamese offerings.
• Take and manage orders accurately (food & beverage), communicate clearly with kitchen and bar teams.
• Deliver timely, attentive table service throughout the dinner shift; ensure presentation and execution meet high standards.
• Promote and explain featured items, signature cocktails, wine pairings, and daily specials.
• Maintain full knowledge of menu, ingredients (including allergens and vegetarian/vegan options) and dining room layout/flow.
• Assist in setting up and breaking down the dining room: polish glassware and flatware, replenish linens, ensure station readiness.
• Support team by bus-out, reset tables quickly, and contribute to maintaining a smooth service flow.
• Uphold restaurant standards in dress, grooming, and professionalism in alignment with the Indochine brand.
• Resolve guest questions or concerns promptly and courteously; escalate issues when necessary.
• Assist with side work (prepping condiments, polishing silverware, cleaning station) as needed.
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Requirements
• Minimum of 2 years serving experience in upscale or high-volume restaurant settings.
• Strong knowledge of food & beverage service protocols, including wine and cocktails.
• Excellent communication and interpersonal skills; ability to connect with a diverse, style-savvy clientele.
• High energy, polished presence, and ability to remain composed under pressure.
• Must have availability for evening dinner shifts (typically 5:30 pm start) and flexibility for weekends.
• Comfortable working in a stylish, lively environment where ambiance and service are as important as cuisine.
• Team-oriented with a positive spirit, willingness to assist across stations.
• Familiarity with or willingness to learn POS systems, table assignment, upselling techniques.
• Must comply with dress code and professional presentation aligned with Indochine’s aesthetic.
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What We Offer
• Competitive hourly wage plus tips in a high-traffic, prestige location.
• Opportunity to become part of an iconic New York dining institution with strong brand reputation.
• Dynamic, team-driven work culture where your professionalism and personality are valued.
• Employee meals, discounts, and potential for advancement into senior server or supervisory roles.
• Work in a setting where food, design, and guest experience converge — not just tables, but story.