What are the responsibilities and job description for the Sales Associate position at Individually Owned and Operated Ace Hardware Store?
We are looking for a Retail Sales Representatives to provide excellent customer service for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. Pay is commensurate with experience and retail sales experience is highly desirable.
Responsibilities:
*Greet and direct customers
*Provide accurate information (e.g. product features, pricing and after-sales services)
*Answer customers’ questions about specific products/services
*Conduct price and feature comparisons to facilitate purchasing
*Cross-sell products
*Ensure racks are fully stocked
*Manage returns of merchandise
*Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
*Inform customers about discounts and special offers
*Provide customer feedback to the Store Manager
*Stay up-to-date with new products/services
Skills:
*Proven work experience as a Retail Sales Representative, Sales Associate or similar role
*Understanding of the retail sales process
*Familiarity with consumer behavior principles
*Knowledge of inventory stocking procedures
*Basic math skills
*Track record of achieving sales quotas
*Excellent communication skills, capable of building trusting relationships
*Ability to perform in fast-paced environments
*Flexibility to work various shifts
*Fill customer propane tanks