What are the responsibilities and job description for the Sales Associate - Part Time/Full Time position at Individually Owned and Operated Ace Hardware Store?
Sales Associate Position summary:
The Primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.
Major Responsibilities for this position include:
- Ensure each customer receives outstanding service which follows the S.A.L.E.S. process and by mystery shop standards.
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by store management.
- Assist in the training and development of peers.
- Actively participate in daily huddle meetings.
- Uphold merchandising and store cleanliness standards.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
- Responsive of safety issues.
- Conscious of shoplifting activity.
- Aid customers in location merchandise in store, on acehardware.com, as well as processing special orders.
- Solicit customers to open and Ace Rewards Card.
- Answer customers' questions and provide information on procedures and policies.
Job responsibilities may change based on the needs of the business.
The Minimum Requirements for this position include:
- Previous experience in a retail environment either in marketing, sales, or back office.
- Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills.
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
The Minimum Physical Requirements for this position include:
- Must be able to lift 40 pounds frequently to load and unload customer orders.
- Ability to stand for an extended period of time.
- Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.
Job responsibilities may change based on the needs of the business.