What are the responsibilities and job description for the Part-time Superviser WF position at Individually Owned and Operated Ace Hardware Store?
About 43Corp
43Corp is the largest Ace Hardware chain in Connecticut with locations in Middletown, Norwich, Rocky Hill and Waterford. We are owned and operated by the 4th generation of the Grant Family and have been in operation continuously since 1912 when Jake Slosberg opened Shetucket Coal and Lumber. We are proud to serve the communities we are located in and take great pleasure in supporting each communities needs either through membership in Rotary or through numerous local charities.
Position Summary:
This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.
Essential Duties:
Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
Direct the retail operations of the store within company guidelines
Report maintenance and safety issues as they arise.
Maintain an accurate inventory, with minimal shrink.
Train employees to develop and maximize their talents
Supervise store team to insure optimum performance and customer service
Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
Work with Merchandising team regarding price and margin maintenance and current price inventory levels
Oversee inventory shipment and receiving
Supervise merchandise displays for maximum sales efficiency
Maintain store appearance and equipment to insure maximum sales efficiency
Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
Maintain good contact with suppliers as needed
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend management and training meeting as needed
Maintain safe opening and closing procedures
Other responsibilities as assigned by District Manager.