What are the responsibilities and job description for the Assistant Manager position at Individually Owned and Operated Ace Hardware Store?
Position Summary
Assistant Sales Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Sales Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They must demonstrate knowledge of the store’s purpose and goals and have the skills to help associates achieve those goals.
Assistant Manager Major Responsibilities
Train, coach and observe associates using the basic S.A.L.E.S. process.
Provide input into merchandising decisions to the store manager
Implement the marketing strategy for the current year
Resolve customer and employee complaints in a timely and satisfactory manner
Lead associate team to accomplish store goals
Manage the WOW and Customer Engagement programs
Be proficient in all store technology (i.e., ACENET, POS system)
Assistant Manager Minimum Requirements
Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn
Experience: Minimum of 1-3 years retail management experience
Skills/Knowledge: Strong leadership and analytical skills
Excellent customer service skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Strong problem-solving and organizational skills
Ability to lead and develop others
Ability to handle multiple projects and task with a high attention to detail
Knowledge of retail computer systems, MS Word and Excel a plus.
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Assistant Manager Physical Requirements
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
Assistant Manager Minimum Requirements
Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn
Experience: Minimum of 1-3 years retail management experience
Skills/Knowledge: Strong leadership and analytical skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Assistant Manager Benefits
Employee discount
401K matching program
Pleasant work environment
Paid time off
Job Type: Full-time
Able to work some Nights and Weekends