What are the responsibilities and job description for the Assistant Manager position at Individually Owned and Operated Ace Hardware Store?
Assistant Store Managers position is responsible for the day to day operation of the store in the absence of the Store Manager. They are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised and that we amaze every customer every time. An Assistant Store Manager contributes to the growth and development of the management team and store associates.
CUSTOMER SERVICE
Promote customer service as the number 1 priority. This has to happen on a daily basis through observing, monitoring and coaching associates performance and interactions on the sales floor
Use work boards, huddles, and store meetings to communicate the stores performance, educate, engage and motivate the team.
Drive customer satisfaction by ensuring all customers are acknowledged, customer needs are met and concerns are resolved quickly.
INVENTORY
Maintain accurate inventory at all stages through on-hand integrity, daily receiving, store communication, product mix and flow and adhering to Altoona Ace practices, metrics and deadlines.
Utilize available inventory reports to reduce shrinkage , maintain appropriate stock levels and maximize inventory accuracy
COACHING AND TRAINING
Identify appropriate training for store associates and oversee training requirements for all associates ( New hire training, on-the-job training, vender training, etc. )
SALES AND OPERATIONS
Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments
Coordinate the supervision of staff to ensure sales performance goals are met and company procedures followed
Delegate workload among associates to meet merchandising standards , updates and plan-o -grams
Forecast scheduling needs to meet customer demands within established budgets and create work schedules
REQUIREMENTS
Position requires high school diploma, GED or an equivalent combination of education and experience
Minimum of 1 year leadership experience in a retail or customer service setting
Possess a valid in-state drivers license with an acceptable driving record in accordance with insurance company standards
Must have good written and verbal communication skills
Have the ability to provide motivation and leadership to associates storewide in a fair and impartial manner
Have the ability to delegate and be self directed
Strong organizational, time management and project management skills
Technically skilled in basic retail computer systems and related software
Develop and maintain client relationships
Dress according to company policy
Ability to stand for extended periods of time, walk, reach and bend to perform job duties.
Lift up to 50 lbs
WORK ENVIRONMENT
What has been described are representative requirements of the job. Reasonable accommodations may be made to enable individuals to perform essential functions. The individual may work near or in outside weather conditions and in moderate noise levels
Work shifts may vary
Some weekend hours are required
Job responsibilities may change based on the needs of the business