Operational Director

• Oversee daily operations of all stabilization homes within assigned regions.
• Supervise regional associate directors, field supervisors, and operational support staff.
• Ensure consistency in service delivery across homes.
• Monitor occupancy, admissions, discharges, and transition activities.
• Ensure adequate staffing patterns and coverage.
• Support recruitment, retention, onboarding, and workforce development efforts.
• Monitor overtime, vacancy rates, and staff utilization,
• Collaborate with leadership to develop succession plans.
• Manage regional budgets and operational expenditures.
• Monitor regional costs, transportation expenses, and program resources.
• Ensure compliance with CILA licensing requirements, DHS regulations, and IAG policies.
• Monitor completion of required training and DSP CEs.
• Participate in audits, licensing reviews, and quality assurance initiatives.
• Ensure corrective action plans are implemented and monitored. Oversee health and safety initiatives.
• Ensure timely reporting and follow-up on critical incidents.
• Ensure homes are operated in a manner that ensures individuals are living the lives they desire.
• Lead in such a way as to maximize the independence of individuals and to maintain their rights according to IAG policy and the Department of Human Services regulations.
• Demonstrate knowledge of the Implementation Strategies (IS) and Behavior Support Program (BSP) of individuals.
• Oversee implementation of services and supports following the prescribed methods and techniques from the IS and BSP.
• In conjunction with the Staffing Coordinator, oversee and coordinate schedules of Direct Support Professionals (DSPs) and find coverage for planned absences and call-offs as needed.
• Approve time off and overtime requests.
• Collect and review allocation sheets of DSP 3s, House Managers, and DSPs.
• Maintain monthly attendance and one-to-one billing and submit all required documents on time and in compliance with DHS regulations.
• Develop training schedules for new hires.
• Monitor staff’s delivery of services and support, examining methods and techniques used relative to each individual’s IS and BSP.
• Review documentation from staff to ensure timeliness, completeness, and adherence to quality standards.
• Conduct regularly scheduled staff meetings and in-services.
• Provide ongoing training for Direct Support Professionals as needed.
• Communicate with the Regional Clinical Director, Community Integration Supports (CIS) director, QIDP, staff, and other identified people as appropriate.
• Reinforce proper behavior, language, and social patterns to improve or increase the independent functioning of individuals.

· Responds to crises as required or assigned.

• Ensure that monthly drills and audits are conducted and submitted according to procedures.
• Conduct monthly director audits of homes.
• Ensure follow-up is completed from all Corporate Audits.
• Oversee maintenance personnel.

Education and Experience:

• Minimum of Bachelors Degree in Human Services field
• Minimum of two years of directly related work experience.
• One year of supervisory experience preferred.

Licenses and Certifications:

· Must possess a valid driver’s license.

· Must possess current automobile insurance.

· Must be over 25 to operate an agency vehicle.

Skills and Knowledge:

· Possess strong interpersonal skills for interactions with supervisors, coworkers, individuals, and outside personnel.

· Communicate effectively (verbally and in writing) with supervisor, coworkers, individuals, and outside personnel.

· Follow procedures for delivery of instructional, training, and support services.

· Demonstrate knowledge and appropriate implementation of each designated individual’s needs, goals, interventions and supports.

· Complete required record-keeping with accuracy.

· Efficient use of time, materials, and human resources.

Pay: $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $80,000