What are the responsibilities and job description for the Clinical Concierge Reception position at Indigo?
About Indigo Urgent Care
Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.
FTE: 0.6 Shift: Day Schedule: Monday, Tuesday, Wednesday & Friday
Position Summary
The Reception Concierge is responsible for daily coordination of the patient and clinic activities in the lobby of the urgent care. This includes greeting and registering patients, maintain lobby cleanliness and brand elements, executing opening and closing procedures related to front office activities, and collecting appropriate monies from patients. The incumbent is responsible for ensuring an exceptional patient experience at the beginning and close of patient visits, as well as providing excellent customer service over the telephone. In addition, the Reception Concierge works closely with Clinical Concierge colleagues to ensure ongoing communication throughout the patient visit for optimal patient flow.
Work situations are a variety of functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Clinic environment includes walk-in and appointment based care, with a wide variety in patient registration volumes throughout the shift. This position requires a highly collaborative approach to patient services, including coordination with other system urgent care centers, shifts ranging from 6-12 hours.
Requirements
Associated benefit information can be viewed here.
Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.
FTE: 0.6 Shift: Day Schedule: Monday, Tuesday, Wednesday & Friday
Position Summary
The Reception Concierge is responsible for daily coordination of the patient and clinic activities in the lobby of the urgent care. This includes greeting and registering patients, maintain lobby cleanliness and brand elements, executing opening and closing procedures related to front office activities, and collecting appropriate monies from patients. The incumbent is responsible for ensuring an exceptional patient experience at the beginning and close of patient visits, as well as providing excellent customer service over the telephone. In addition, the Reception Concierge works closely with Clinical Concierge colleagues to ensure ongoing communication throughout the patient visit for optimal patient flow.
Work situations are a variety of functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Clinic environment includes walk-in and appointment based care, with a wide variety in patient registration volumes throughout the shift. This position requires a highly collaborative approach to patient services, including coordination with other system urgent care centers, shifts ranging from 6-12 hours.
Requirements
- AA/AS degree preferred, or on-the-job related experience
- Minimum of 2 years of customer service experience in a health-related field, preferred
- Ability to travel to other clinics regionally
- Current BLS Certification required
- Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.
- Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
- Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
- Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.
Associated benefit information can be viewed here.